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ComplaintRate is built and maintained by a small independent team. We take data accuracy seriously and respond to every genuine enquiry.
We respond within 24 hours for press enquiries, 48 hours for everything else. Your email will only be used to reply to this message.
Common enquiry types
We respond to press enquiries within 24 hours. Our data is independently derived from CFPB and FDIC public records. High-resolution charts and pre-written data stories available on request.
If you believe an institution's complaint rate is incorrect, select 'Data correction' in the form above. Include the institution name, the rate you see, and what you believe is correct. We investigate all reports.
Law firms, compliance teams, state AG offices, and research organisations can access historical data, comparisons, alerts, and API via our Pro ($149/mo), Team ($499/mo), or Enterprise (from $1,500/mo) plans.
Financial institutions, comparison sites, and consumer advocacy organisations - we are open to data partnerships that maintain our editorial independence.
ComplaintRate normalises CFPB complaint data against FDIC deposit figures to produce a fair, per-customer complaint rate for every US bank and financial institution. All source data is publicly available and updated daily.
We are not affiliated with the CFPB, FDIC, or any financial institution. Read our full methodology →