RANKINGS · ALL BANKS

US Bank Complaint Rates

500 US banks ranked by CFPB complaint rate per 1,000 estimated customers. Normalized using FDIC deposit data so banks of any size can be compared fairly.

All BanksCredit CardsMortgageChecking & SavingsPersonal Loans
#BankComplaint RateTotal ComplaintsTimely ResponseSeverity
1
BARCLAYS BANK DELAWARE
6.78/1k
25,837100%Severe
2
FIRST NATIONAL BANK OF OMAHA
1.38/1k
3,89299%Moderate
3
BANK OF AMERICA, NATIONAL ASSOCIATION
0.83/1k
173,65798%Moderate
4
MIDFIRST BANK
0.75/1k
1,830100%Moderate
5
POPULAR BANK
0.54/1k
65498%Moderate
6
OPTUM BANK, INC.
0.49/1k
78298%Low Risk
7
FIRSTBANK PUERTO RICO
0.48/1k
80998%Low Risk
8
EVERBANK, NATIONAL ASSOCIATION
0.46/1k
1,69597%Low Risk
9
GOLDMAN SACHS BANK USA
0.40/1k
17,720100%Low Risk
10
COMMERCE BANK
0.38/1k
98798%Low Risk
11
BANCO POPULAR DE PUERTO RICO
0.33/1k
1,793100%Low Risk
12
MECHANICS BANK
0.29/1k
549100%Low Risk
13
FIRST NATIONAL BANK OF PENNSYLVANIA
0.24/1k
93395%Low Risk
14
WEBSTER BANK, NATIONAL ASSOCIATION
0.22/1k
1,500100%Low Risk
15
FIRST HORIZON BANK
0.22/1k
1,47099%Low Risk
16
HANCOCK WHITNEY BANK
0.18/1k
53899%Low Risk
17
CAINE & WEINER COMPANY, INC.
0.00/1k
11,059100%Low Risk
18
ERC
0.00/1k
12,423100%Low Risk
19
ENCORE CAPITAL GROUP INC.
0.00/1k
54,872100%Low Risk
20
CREDIT ACCEPTANCE CORPORATION
0.00/1k
12,749100%Low Risk
21
ENOVA INTERNATIONAL, INC.
0.00/1k
5,214100%Low Risk
22
Affirm Holdings, Inc
0.00/1k
12,877100%Low Risk
23
Resurgent Capital Services L.P.
0.00/1k
59,417100%Low Risk
24
U.S. BANCORP
0.00/1k
46,140100%Low Risk
25
DISCOVER BANK
0.00/1k
44,022100%Low Risk
26
NAVY FEDERAL CREDIT UNION
0.00/1k
43,967100%Low Risk
27
Navient Solutions, LLC.
0.00/1k
43,448100%Low Risk
28
Bread Financial Holdings, Inc.
0.00/1k
43,183100%Low Risk
29
Atlanticus Services Corporation
0.00/1k
4,64791%Low Risk
30
Synovus Bank
0.00/1k
4,635100%Low Risk
31
WELLS FARGO & COMPANY
0.00/1k
162,80598%Low Risk
32
SOFI TECHNOLOGIES, INC.
0.00/1k
5,246100%Low Risk
33
Comerica
0.00/1k
7,868100%Low Risk
34
LEXISNEXIS
0.00/1k
46,50899%Low Risk
35
HW Holding, Inc
0.00/1k
7,98399%Low Risk
36
CL Holdings LLC
0.00/1k
36,905100%Low Risk
37
REGIONS FINANCIAL CORPORATION
0.00/1k
9,54599%Low Risk
38
CBC Companies, Inc.
0.00/1k
53,088100%Low Risk
39
Block, Inc.
0.00/1k
62,58599%Low Risk
40
Ocwen Financial Corporation
0.00/1k
37,09199%Low Risk
41
Paypal Holdings, Inc
0.00/1k
35,129100%Low Risk
42
TD BANK US HOLDING COMPANY
0.00/1k
34,188100%Low Risk
43
Early Warning Services, LLC
0.00/1k
33,653100%Low Risk
44
John C. Heath, Attorney at Law, PLLC
0.00/1k
2,08894%Low Risk
45
Populus Financial Group, Inc. (F/K/A Ace Cash Express)
0.00/1k
2,08498%Low Risk
46
Monterey Financial Services LLC
0.00/1k
2,076100%Low Risk
47
Absolute Resolutions Corp.
0.00/1k
2,05999%Low Risk
48
RentDebt Automated Collections, LLC
0.00/1k
2,02899%Low Risk
49
PNC Bank N.A.
0.00/1k
30,441100%Low Risk
50
Flagstar Bank, N.A.
0.00/1k
4,209100%Low Risk

Rate = CFPB complaints ÷ estimated customers × 1,000 · Full methodology →