RANKINGS — ALL BANKS

US Bank Complaint Rates

Showing 39 of 2,333 tracked US institutions — those currently scored with high-confidence data. Full tracked set expands as confidence grows with each sitemap phase. Ranked by CFPB complaint rate per 1,000 estimated customers, normalized using FDIC deposit data so banks of any size can be compared fairly.

Ranked by complaint rate — highest first. Hover over column headers for explanations.
Credit CardsMortgageChecking & SavingsPersonal LoansStudent LoansAuto LoansMoney TransferDebt Collection
#InstitutionComplaint Rate ⓘComplaints ⓘReplied in Time ⓘRisk Level ⓘ
1
SYNCHRONY FINANCIAL
Amazon Store CardAmazon Prime Store CardPayPal CreditPayPal Cashback Mastercard+15 more ⇨
6.86/1k
57,169100%Outlier
2
BARCLAYS BANK DELAWARE
JetBlue CardJetBlue Plus CardWyndham Rewards Earner CardArrival Plus World Elite Mastercard
5.10/1k
19,456100%Very High
3
AMERICAN EXPRESS COMPANY
BANK
2.65/1k
44,460100%High Risk
4
CAPITAL ONE FINANCIAL CORPORATION
Capital One VentureCapital One Venture XCapital One QuicksilverCapital One Savor+2 more ⇨
2.07/1k
104,503100%High Risk
5
FIRST NATIONAL BANK OF OMAHA
BANK
1.13/1k
3,17799%Moderate
6
ALLY FINANCIAL INC.
BANK
1.10/1k
17,062100%Moderate
7
WELLS FARGO & COMPANY
BANK
1.00/1k
148,80498%Moderate
8
TD BANK US HOLDING COMPANY
BANK
0.93/1k
26,502100%Moderate
9
CITIZENS FINANCIAL GROUP, INC.
BANK
0.83/1k
15,533100%Moderate
10
U.S. BANCORP
BANK
0.78/1k
41,647100%Moderate
11
CITIBANK, N.A.
Citi Double CashCiti PremierCostco Anywhere VisaAmerican Airlines AAdvantage Citi Card+1 more ⇨
0.76/1k
110,643100%Moderate
12
BANK OF AMERICA, NATIONAL ASSOCIATION
Bank of America Travel RewardsBank of America Cash RewardsAlaska Airlines VisaBank of America Premium Rewards
0.75/1k
158,19698%Moderate
13
FIFTH THIRD FINANCIAL CORPORATION
BANK
0.72/1k
12,686100%Moderate
14
REGIONS FINANCIAL CORPORATION
BANK
0.67/1k
8,77799%Moderate
15
PNC Bank N.A.
BANK
0.64/1k
28,660100%Moderate
16
MIDFIRST BANK
BANK
0.62/1k
1,530100%Moderate
17
POPULAR BANK
BANK
0.53/1k
64198%Moderate
18
JPMORGAN CHASE & CO.
Chase Sapphire PreferredChase Sapphire ReserveChase Freedom FlexChase Freedom Unlimited+6 more ⇨
0.53/1k
143,672100%Moderate
19
OPTUM BANK, INC.
BANK
0.52/1k
83598%Moderate
20
M&T BANK CORPORATION
BANK
0.51/1k
8,79399%Moderate
21
KEYCORP
BANK
0.48/1k
7,430100%Low Risk
22
EVERBANK, NATIONAL ASSOCIATION
BANK
0.45/1k
1,66197%Low Risk
23
TRUIST FINANCIAL CORPORATION
BANK
0.42/1k
17,33599%Low Risk
24
FIRSTBANK PUERTO RICO
BANK
0.41/1k
69398%Low Risk
25
HUNTINGTON NATIONAL BANK, THE
BANK
0.40/1k
7,280100%Low Risk
26
COMMERCE BANK
BANK
0.34/1k
89198%Low Risk
27
GOLDMAN SACHS BANK USA
Apple CardMarcus High-Yield Savings
0.32/1k
13,839100%Low Risk
28
BMO BANK NATIONAL ASSOCIATION
BANK
0.31/1k
6,034100%Low Risk
29
MECHANICS BANK
BANK
0.29/1k
549100%Low Risk
30
BANCO POPULAR DE PUERTO RICO
BANK
0.28/1k
1,521100%Low Risk
31
AMERIS BANCORP
BANK
0.23/1k
51296%Low Risk
32
FIRST NATIONAL BANK OF PENNSYLVANIA
BANK
0.23/1k
88295%Low Risk
33
WEBSTER BANK, NATIONAL ASSOCIATION
BANK
0.22/1k
1,518100%Low Risk
34
HANCOCK WHITNEY BANK
BANK
0.17/1k
50799%Low Risk
35
FIRST CITIZENS BANCSHARES, INC.
BANK
0.09/1k
1,379100%Low Risk
36
Flagstar Bank, National Association
BANK
0.07/1k
492100%Low Risk
37
EAST WEST BANK
BANK
0.07/1k
44998%Low Risk
38
BANK OF NEW YORK MELLON CORPORATION, THE
BANK
0.03/1k
97597%Low Risk

Rate = CFPB complaints / estimated customers × 1,000 — Source: CFPB + FDIC BankFind