ComplaintRate ranks every major US financial institution by normalised CFPB complaint rate. Browse rankings for free. Unlock historical trends, comparisons, exports, alerts, and API access with a paid plan.
4,397 data points|14M+ complaints analysed|Updated daily
Track whether your bank is improving or getting worse. View 1-year, 3-year, and all-time trend lines for any institution across any product category.
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COMPARE MODE
PRO
Side-by-side institution comparison
Compare up to 5 institutions across complaint rate, timely response, relief rate, and complaint volume. Export comparison charts for reports and presentations.
Bank A
4.21/1k
Bank B
1.83/1k
Bank C
0.52/1k
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COMPLAINT BREAKDOWNS
PRO
See what drives each institution's complaints
Billing disputes? Fraud? Servicing errors? Fee disclosure? Know exactly which complaint types make up each institution's rate - essential for legal filings and compliance reports.
Billing disputes
34%
Fraud / identity
28%
Servicing errors
22%
Fee disclosure
16%
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SPIKE ALERTS
ENTERPRISE
Get notified when complaints surge
Monitor any institution daily. Get notified when an abnormal spike occurs - before it hits the news. Critical for compliance teams, investors, and journalists.
SPIKESynchrony Financial +340% week-over-week
WATCHCapital One +85% month-over-month
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API ACCESS
ENTERPRISE
Integrate complaint data into your own systems
REST API with JSON responses. Query institutions, categories, trends, and peer comparisons programmatically. Webhook support for real-time alert integration with your existing tools.
Litigation support with normalised complaint evidence
State AG offices
Consumer protection pattern identification
Journalists
Data-backed stories on consumer finance
Researchers
Academic studies on institutional complaint patterns
Investors
Complaint deterioration as an operational risk signal
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How the data is produced
Every score is derived from two public datasets using a consistent, reproducible formula. CFPB complaints normalised by FDIC deposit data, with proprietary entity resolution mapping 3,600+ name variants to canonical institutions.
Editorial independence: Rankings on ComplaintRate are rules-based and algorithmically derived from public CFPB and FDIC data. No institution can pay to alter its score, ranking, or presentation. Paid plans provide deeper access to the same independent data. Commercial relationships never influence scores.