Complaint intelligence built for
professionals who act on data.
14 million CFPB complaints. 4,977 institutions. Normalised, entity-resolved, and structured for compliance, litigation, journalism, and investment work.
Request access →We respond within one business day.
Four products. One archive.
Built for every professional use case.
Know your exposure before your regulator does.
Continuous complaint-rate tracking against peer benchmarks. Automated alerts when any institution crosses risk thresholds. Includes trend direction, resolution rate delta, and monthly PDF reports formatted for board packs.
- ✓Live complaint-rate dashboard for up to 50 institutions
- ✓Peer benchmarking vs. category median
- ✓Trend alerts: rate rising faster than peers
- ✓Resolution rate tracking (% disputes upheld)
- ✓Monthly board-ready PDF export
- ✓CSV / JSON data export
Court-ready complaint data, formatted for counsel.
One-off evidence reports for active litigation. Full complaint history for a named institution, normalised against sector peers, delivered as a formatted PDF with methodology notes, source citations, and expert-witness-ready summary tables.
- ✓Full complaint history extract for named institution
- ✓Normalised rate vs. sector peers (all years)
- ✓Issue type breakdown: billing, collections, fraud, FCRA
- ✓Consumer dispute rate + % upheld
- ✓Methodology appendix with CFPB source citations
- ✓Expert-witness-ready PDF + underlying data CSV
The story is in the data. We find it first.
Automated alerts when any institution's complaint rate moves significantly. Weekly intelligence briefings on CFPB enforcement actions, OCC orders, and complaint-rate outliers. API access for data journalism workflows.
- ✓Real-time alerts on complaint-rate spikes (>2σ move)
- ✓Weekly enforcement action digest (CFPB, OCC, Fed, FDIC)
- ✓Ranked outlier report: worst movers this week
- ✓Institution comparison embeds for article use
- ✓API access for data journalism pipelines
- ✓Historical trend data back to 2011
Complaint trends are a leading indicator. Most investors miss them.
Portfolio-level complaint monitoring for institutional and activist investors. Rising normalised complaint rates have historically preceded regulatory action and revenue pressure by 12–18 months. Track holdings or acquisition targets.
- ✓Monitor up to 100 institutions simultaneously
- ✓Complaint-rate trend vs. 12-month sector average
- ✓Early-warning score: probability of regulatory action
- ✓M&A due diligence snapshot reports
- ✓Quarterly sector trend analysis PDF
- ✓API integration with portfolio management tools
Why now
The archive is irreplaceable. And it may not exist forever.
The CFPB archive is at risk.
The DC Circuit en banc ruling expected May–Jul 2026 could defund or restructure the CFPB. Our normalised, entity-resolved archive (2011–2026) may become the only complete record of its kind. Subscribers lock in access now.
No one else has done this.
80% of the raw CFPB database is credit reporting noise. We filtered it, normalised it by FDIC deposit data, resolved 4,977 entities, and built the only per-customer complaint rate database in existence.
The data compounds over time.
Every month adds new complaints. Trend signals sharpen. Institutions that clean up show improvement. Ones that deteriorate show early warning. The archive becomes more valuable the longer you hold it.
The data speaks for itself
Findings no other product surfaces.
Synchrony Financial is 22× worse than Goldman Sachs — and powers Amazon, PayPal, and Lowe's cards.
Capital One receives 5× the complaint rate of JPMorgan Chase, normalised per 1,000 customers.
Total OCC civil money penalties tracked across 191 institutions in our enforcement overlay.
Full complaint history from 2011 to present — the longest continuous normalised record available.
Only ~5% of consumers ever file a federal complaint. Every visible complaint represents ~20 affected customers.
Institution × category pages in build — the largest normalised financial complaint database ever published.
Ready to use the data?
Tell us your use case and we'll put together the right package. No sales process — just a direct conversation.
Get in touch →ash@complaintrate.com · Response within one business day