EAST WEST BANK
BANK
INSUFFICIENT VOLUME · DIRECTIONAL ONLY
Data last verified: April 2026 snapshot|19 federal data sources|Methodology ›
Complaint rate · per 1,000 customersscale 0–10
05100.07PER 1,000 CUSTOMERS
Sector median 0.46 · Lowest in dataset 0.07
Complaint volume is below the threshold for confident scoring — position against peers shown is directional only.
Methodological confidence: DIRECTIONAL · n=437 complaints over 14 years
Customer ratio
1 in 15,385
customers filed a federal complaint
Resolved with relief
2%
received monetary or non-monetary relief
Daily volume
0.1
complaints per day · 2011–2025 average
0.1× the sector median.
24-month trajectory · monthly complaint rate
24MO AGOTODAY0.00160.00
Where complaints concentrate · top 3 product categories
Checking & savings
0.03/1k
172
Money transfers
0.02/1k
123
Mortgages
0.01/1k
73
TOTAL COMPLAINTS
437
2011–2025
YEAR-ON-YEAR
↑ 22%
above baseline · 0.225
RESOLUTION RATE
2%
below CFPB median
SHADOW RATE
~1/1k
directional
FEDERAL CONSENSUS
1 / 6
agencies on record
5 nearest rates in scored dataset
▸ EAST WEST BANK
0.07/1k
Flagstar Bank, National Association
0.07/1k
HANCOCK WHITNEY BANK
0.17/1k
FIRST HORIZON BANK
0.20/1k
WEBSTER BANK, NATIONAL ASSOCIATION
0.21/1k
Complaint Coach
File with CFPB
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Federal data sources
CFPB↗OCC↗FDIC↗FTC↗Independent analysis · not affiliated with any government agency
WHAT THIS MEANS FOR YOU

EAST WEST BANK is a low-risk institution based on federal complaint data.

At 0.07 complaints per 1,000 customers, this institution is below our low-risk threshold of 0.50 — placing it among the better performers in our dataset of 2,333 scored US financial institutions. Complaint rates are normalised for institution size, so this score is directly comparable across banks large and small.

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Always review your specific product category and the complaint breakdown below, as overall rates can mask issues in specific areas like credit cards or mortgages.

Most common words in federal complaints about EAST WEST BANK
moneycheckeastwestwireneverfundsnamefraudrefundbecause
Extracted from 173 consumer complaint narratives · CFPB database
Complaint Profile
Rate / 1,000 customersⓘCFPB complaints per 1,000 estimated customers. Normalised for institution size — directly comparable across all banks. National median ≈ 0.30.0.07/1k
Total complaints (2011–2025)ⓘTotal complaints filed with the CFPB since 2011. Use the rate above for a fair cross-institution comparison.437
Year-on-year changeⓘChange in complaint volume versus the prior 12 months. A rising rate is a warning sign even if the absolute level appears manageable.+22%worsening
Timely response rateⓘ% of CFPB complaints answered within the required timeframe. Below 90% indicates the institution is failing basic regulatory obligations.98.4%
Complaint rate normalised per 1,000 estimated customers. Lower is better. National median ≈ 0.30/1k for well-rated institutions.
Regulatory Enforcement Record
OCC (Office of the Comptroller)
Federal ReserveCivil Money Penalty, Civil Money Penalty $16,245
CFPB (Consumer Financial)
FinCEN (Anti-money laundering)
FTC (Federal Trade Commission)
HUD (Mortgage Review Board)
GSE Suspension
● Red dot = active or recent enforcement action by that federal agency. This means regulators found systemic problems serious enough to take formal action.
Financial Health Indicators
Net charge-off rateⓘLoans written off as unrecoverable as a % of total loans. Above 2% is elevated; above 1% warrants monitoring. Source: FDIC Call Report Q4 2025.0.11%✓ healthy
Tier 1 capital ratioⓘCore capital as a % of risk-weighted assets. Regulatory minimum ≈10%. Higher means a stronger buffer against losses and financial stress.13.9%✓ adequate buffer
Loan loss reserve ratioⓘFunds set aside to cover anticipated loan losses. Higher reserves suggest the institution expects deteriorating credit quality ahead.1.42%
FDIC Call Report data · Q4 2025. NCO rate = loans written off as unrecoverable. Tier 1 = core capital buffer against losses (regulatory minimum ≈ 10%).
TARP government bailout$17M
HMDA Mortgage Fair Lending· 2023
Mortgage denial rateⓘOverall mortgage application denial rate. Includes home purchase, refinance, and home improvement loans. Source: FFIEC HMDA data.10.2%
Denial rate — White applicants22.2%
Denial rate — Black applicants30.9%
Denial rate — Hispanic applicants10.2%
Racial disparity indexⓘBlack applicant denial rate divided by White applicant denial rate. 1.0 = equal treatment. Above 1.5 = significant disparity flagged in fair lending research. Source: FFIEC HMDA.1.39×↑ moderate disparity
Based on 5,393 mortgage applications· FFIEC HMDA 2023
Top Complaint Categories
Managing an account2200%
Fraud or scam1680%
Closing an account1090%
Breakdown of complaint types filed with the CFPB by customers of this institution. Use this to understand which products or services generate the most problems.
Timely response rate98.4%✓ good
% of CFPB complaints answered within the required timeframe. Below 90% is a warning sign.
Risk Flags
⚑Received TARP government bailout: $17M
Data Sources Used (23 Layers)
●CFPB Complaints
●OCC Enforcement
●Fed Enforcement
●CFPB Enforcement
●FinCEN / AML
●FDIC Failures
●HMDA Denial Rates
●CRA Rating
●TARP Bailout
●Call Report (NCO/T1)
●DFAST Stress Test
●FTC Enforcement
●HUD MRB
●GSE Suspension
Green = data available for this institution. Grey = source exists but no data for this institution in that category.
FULL DATA BREAKDOWN
COMPLAINT RATEⓘCFPB complaints per 1,000 estimated customers. Normalised for institution size — directly comparable across all banks. National median ≈ 0.30.
0.07/1k
National median ≈ 0.30/1k
Source: CFPB →
ⓘDirectional confidence
TOTAL COMPLAINTS
437
2011–2025 · CFPB database
Source: CFPB →
TIMELY RESPONSE RATE
98.4%
Threshold: 90%+
Source: CFPB →
YEAR-ON-YEAR TRENDⓘChange in complaint volume versus the prior 12 months. A rising rate is a warning sign even if the absolute level appears manageable.
↑ 22%
Worsening trend
NET CHARGE-OFF RATEⓘLoans written off as unrecoverable as a % of total loans. Above 2% is elevated; above 1% warrants monitoring. Source: FDIC Call Report Q4 2025.
0.11%
Loan losses written off
Source: FDIC Call Report →
TIER 1 CAPITAL RATIOⓘCore capital as a % of risk-weighted assets. Regulatory minimum ≈10%. Higher = stronger buffer against financial stress.
13.9%
Regulatory min ≈ 10%
Source: FDIC Call Report →
HMDA DENIAL RATEⓘ% of mortgage applications denied under Home Mortgage Disclosure Act data. High denial rates may indicate overly restrictive lending practices.
10.2%
Mortgage applications denied
Source: FFIEC HMDA →
RACIAL DISPARITY INDEXⓘRatio of denial rates for non-white vs white applicants. 1.0 = equal treatment; above 1.5 indicates significant disparity. Source: CFPB HMDA data.
1.39×
Non-white vs white denial ratio
Source: FFIEC HMDA →
CRA RATING
Outstanding
Community Reinvestment Act · FFIEC
RESOLUTION QUALITY
2/100
Response quality score · CFPB
Source: CFPB →
BETTER-RATED ALTERNATIVES
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›