EAST WEST BANK
BANK
INSUFFICIENT VOLUME · DIRECTIONAL ONLY
Data last verified: May 2026 snapshot|12 federal data sources|Methodology ›
Complaint rate · per 1,000 est. customersscale 0–10
05100.07PER 1,000 EST. CUST.
Median of 36 scored 0.52 · Lowest in dataset 0.07
Complaint volume is below the threshold for confident scoring — position against peers shown is directional only.
Methodological confidence: DIRECTIONAL · n=449 complaints over 14 years
Complaint rate
0.07
per 1,000 estimated customers
Resolved with relief
2%
received monetary or non-monetary relief
Daily volume
0.1
complaints per day · 2011–2026 average
0.1× the median of the 36 scored institutions.
In the Evidence Pack
·Full issue & sub-issue breakdown, with counts
·24-month complaint-rate trajectory
·A worsening pattern exists (directional)
·Hash-verified provenance on file
Request the Evidence Pack →
Where complaints concentrate · top 3 product categories
Checking & savings
0.03/1k
179
Money transfers
0.02/1k
127
Mortgages
0.01/1k
75
TOTAL COMPLAINTS
449
2011–2026
YEAR-ON-YEAR
Worsening
above baseline · 0.225
RESOLUTION RATE
2%
below CFPB median
SHADOW RATE
In Pack
directional
FEDERAL CONSENSUS
—
—
5 nearest rates in scored dataset
BANK OF NEW YORK MELLON CORPORATION, THE
0.03/1k
▸ EAST WEST BANK
0.07/1k
Flagstar Bank, National Association
0.07/1k
FIRST CITIZENS BANCSHARES, INC.
0.09/1k
HANCOCK WHITNEY BANK
0.17/1k
Complaint Coach
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Federal data sources
CFPBOCCFDICFTCFederal ReserveFinCENHUDDOJNCUATreasuryFFIECFHFA
Independent analysis · not affiliated with any government agency
WHAT THIS MEANS FOR YOU

Sample size sits below the confidence-tier threshold for normalised scoring.

CFPB complaint volume on file for this institution is below the threshold ComplaintRate methodology uses for confidence-tiered scoring — the Directional confidence tier captures institutions whose sample size is too thin for a reliable per-1,000-customer rate. Position against scored peers shown above is directional only. Sub-signal observations (timely response, enforcement record, complaint category distribution) remain on the federal record and render below where data is present.

FULL RECORD
Complaint Profile
Rate / 1,000 est. customers0.07/1k
Total complaints (2011–2026)449
Year-on-year trendWorsening
Timely response rate98.2%
Complaint rate normalised per 1,000 estimated customers.
Financial Health Indicators
Net charge-off rate0.11%✓ healthy
Tier 1 capital ratio13.9%✓ adequate buffer
Loan loss reserve ratio1.42%
FDIC Call Report data · Q4 2025. NCO rate = loans written off as unrecoverable. Tier 1 = core capital buffer against losses (regulatory minimum ≈ 10%).
TARP government bailout$17.00M
HMDA Mortgage Fair Lending · 2023
Mortgage denial rate10.2%
Mortgage denial rate detailNot reportedPer-race denial rates not currently reported pending independent verification of per-race application data.
Based on 5,393 mortgage applications · FFIEC HMDA 2023
Regulatory Enforcement Record
No active or recent enforcement actions on file across the 6 tracked agencies. Each row links to that regulator’s source explainer.
Top Complaint Issues
The full issue and sub-issue breakdown for EAST WEST BANK, with per-issue complaint counts, is included in the Evidence Pack.
Request the Evidence Pack →
Methodological notes
Received TARP government bailout: $17M
Institution Status
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›