REGIONS FINANCIAL CORPORATION
BANK
HIGHER RATE THAN 51% OF SCORED PEERS
Data last verified: May 2026 snapshot|19 federal data sources|Methodology ›
Complaint rate · per 1,000 customersscale 0–10
05100.67PER 1,000 CUSTOMERS
Sector median 0.50 · Lowest in dataset 0.09
A higher federal complaint rate per customer than 51% of scored peers.
Methodological confidence: HIGH · n=8,777 complaints over 14 years
Customer ratio
1 in 1,485
customers filed a federal complaint
Resolved with relief
32%
received monetary or non-monetary relief
Daily volume
1.7
complaints per day · 2011–2025 average
7.8× the rate of FIRST CITIZENS BANCSHARES, INC. (lowest); 1.3× the sector median; higher rate than 51.92% of scored institutions.
24-month trajectory · monthly complaint rate
24MO AGOTODAY0.00860.00
Where complaints concentrate · top 3 product categories
Checking & savings
0.29/1k
3,887
Mortgages
0.08/1k
1,099
Credit cards
0.06/1k
791
TOTAL COMPLAINTS
8,777
2011–2025
YEAR-ON-YEAR
↑ 26%
above baseline
RESOLUTION RATE
32%
above CFPB median
SHADOW RATE
~13/1k
directional
FEDERAL CONSENSUS
—
—
5 nearest rates in scored dataset
MIDFIRST BANK
0.62/1k
PNC Bank N.A.
0.64/1k
▸ REGIONS FINANCIAL CORPORATION
0.67/1k
FIFTH THIRD FINANCIAL CORPORATION
0.72/1k
BANK OF AMERICA, NATIONAL ASSOCIATION
0.75/1k
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Federal data sources
CFPBOCCFDICFTCFederal ReserveFinCENHUDDOJNCUATreasuryFFIECFHFA
Independent analysis · not affiliated with any government agency
WHAT THIS MEANS FOR YOU

REGIONS FINANCIAL CORPORATION performs slightly below the industry benchmark.

A rate of 0.67 per 1,000 customers is above the threshold we consider low-risk (0.50). While not among the worst performers, there are better-rated alternatives available. Complaint rates are normalised across 8,777 total complaints and estimated customer counts, making comparisons fair across institutions of all sizes.

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Check the complaint categories below to see where this institution receives the most criticism, and compare against alternatives before committing.

FULL RECORD
Complaint Profile
Rate / 1,000 customers0.67/1k
Total complaints (2011–2025)8,777
Year-on-year change+26%worsening
Timely response rate98.7%
Complaint rate normalised per 1,000 estimated customers. National median ≈ 0.30/1k.
Financial Health Indicators
Net charge-off rate0.53%✓ healthy
Tier 1 capital ratio11.7%✓ adequate buffer
Loan loss reserve ratio1.62%
FDIC Call Report data · Q4 2025. NCO rate = loans written off as unrecoverable. Tier 1 = core capital buffer against losses (regulatory minimum ≈ 10%).
TARP government bailout$3.50B
DFAST stress test (Fed)9.1% CET1 stressed
HMDA Mortgage Fair Lending · 2023
Mortgage denial rate16.8%
Denial rate by raceNot reportedInsufficient verified sample
Based on 13,177 mortgage applications · FFIEC HMDA 2023
Regulatory Enforcement Record
No active or recent enforcement actions on file across the 6 tracked agencies. Each row links to that regulator’s source explainer.
Top Complaint Issues
Managing an account24%
Account opening, closing, or management7%
Problem caused by your funds being low6%
Breakdown of complaint issues filed with the CFPB by customers of this institution.
Methodological notes
Received TARP government bailout: $3.5B
Subject to annual DFAST stress testing by the Federal Reserve (applies to largest US banks)
Institution Status
No DNA profile signals computed for this institution.
Alternative #12.2× lower
BMO BANK NATIONAL ASSOCIATION
0.31complaints / 1,000 customers
6,034 total CFPB complaints
Alternative #2
KEYCORP
0.48complaints / 1,000 customers
7,430 total CFPB complaints
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›