COMPLAINTRATE›INSTITUTIONS›AXOS FINANCIAL, INC.

AXOS FINANCIAL, INC.

BANK
Data last verified: May 2026 snapshot|12 federal data sources|Methodology ›
NOT YET RATED

Not Yet Rated — insufficient data for a confidence-scored complaint rate.

AXOS FINANCIAL, INC. is tracked across 12 federal data sources but does not yet have a confidence-scored complaint rate in the current snapshot. A normalised rate requires a matched FDIC deposit denominator (or equivalent customer-count proxy) and sufficient complaint volume — this institution does not currently meet both criteria.

The complaint volume, enforcement record, and financial health indicators below reflect real federal data. Methodology expansion for non-depository institutions is rolling out later in 2026.

TOTAL COMPLAINTS
1,024
TIMELY RESPONSE
99.5%
RESOLUTION QUALITY
0/100
Limited data — not yet fully scored

1,024 federal complaints filed since 2011 · Data current as of May 2026

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Complaint Coach
File with CFPB
Federal data sources
CFPBOCCFDICFTCFederal ReserveFinCENHUDDOJNCUATreasuryFFIECFHFA
Independent analysis · not affiliated with any government agency
WHAT THIS STATUS MEANS

No per-1,000-customer complaint rate is yet available for this institution.

The per-1,000-customer rate combines CFPB complaint volume with FDIC deposit data. Institutions that haven't surfaced in CFPB filings — or whose volume falls below the threshold for stable calculation — show as not yet rated. This is a data-coverage gap, not a verdict: unrated does not mean better or worse than rated peers.

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Federal source records below show what's already available for this institution. A complaint rate is computed once filing volume crosses the threshold for stable per-1,000 calculation.

Most common words in federal complaints about AXOS FINANCIAL, INC.
debtcollectionreportreportingnevercallingnameagencyprovidenotice
Extracted from 124 consumer complaint narratives · CFPB database
FULL RECORD
Complaint Profile
Total complaints (2011–2026)ⓘTotal complaints filed with the CFPB since 2011.1,024
Timely response rateⓘ% of CFPB complaints answered within the required timeframe. Below 90% indicates the institution is failing basic regulatory obligations.99.5%
Normalised complaint rate per 1,000 customers is not currently available for this institution. Methodology expansion for non-depository institutions rolling out later in 2026.
Regulatory Enforcement Record
OCC (Office of the Comptroller)
Federal Reserve
CFPB (Consumer Financial)
FinCEN (Anti-money laundering)
FTC (Federal Trade Commission)
HUD (Mortgage Review Board)
GSE Suspension
○ No enforcement actions found across 7 federal agencies. Grey dots indicate no formal regulatory action on record.
Financial Health Indicators
Net charge-off rateⓘLoans written off as unrecoverable as a % of total loans. Above 2% is elevated; above 1% warrants monitoring. Source: FDIC Call Report Q4 2025.0.12%✓ healthy
Tier 1 capital ratioⓘCore capital as a % of risk-weighted assets. Regulatory minimum ≈10%. Higher means a stronger buffer against losses and financial stress.11.1%✓ adequate buffer
Loan loss reserve ratioⓘFunds set aside to cover anticipated loan losses. Higher reserves suggest the institution expects deteriorating credit quality ahead.1.15%
FDIC Call Report data · Q4 2025. NCO rate = loans written off as unrecoverable. Tier 1 = core capital buffer against losses (regulatory minimum ≈ 10%).
TARP government bailout$8M
HMDA Mortgage Fair Lending· 2023
Mortgage denial rateⓘOverall mortgage application denial rate. Source: FFIEC HMDA data.20.2%
Denial rate by raceⓘPer-race denial rates require at least 20 mortgage applications per race group. Per-race application counts are not available for verification, so ComplaintRate does not publish race-level denial rates.Not reportedInsufficient verified sample
Racial disparity indexⓘA reliable Black-vs-white denial-rate ratio requires at least 20 mortgage applications per race group. Per-race application counts are not available for verification, so ComplaintRate does not publish a disparity figure.Not reportedInsufficient data to report a reliable disparity figure
Based on 653 mortgage applications· FFIEC HMDA 2023
Top Complaint Categories
Managing an account39%
Closing an account12%
Opening an account10%
Breakdown of complaint types filed with the CFPB by customers of this institution.
Methodological notes
Received TARP government bailout: $8M
Institution Status
No DNA profile signals computed for this institution.
FULL DATA BREAKDOWN
TOTAL COMPLAINTS
1,024
2011–2026 · CFPB database
Source: CFPB →
TIMELY RESPONSE RATE
99.5%
Threshold: 90%+
Source: CFPB →
NET CHARGE-OFF RATEⓘLoans written off as unrecoverable as a % of total loans.
0.12%
Loan losses written off
Source: FDIC Call Report →
TIER 1 CAPITAL RATIOⓘCore capital as a % of risk-weighted assets. Regulatory minimum ≈10%.
11.1%
Regulatory min ≈ 10%
Source: FDIC Call Report →
HMDA DENIAL RATEⓘ% of mortgage applications denied under Home Mortgage Disclosure Act data.
20.2%
Mortgage applications denied
Source: FFIEC HMDA →
RACIAL DISPARITY INDEXⓘA reliable Black-vs-white denial ratio requires at least 20 applications per race group; per-race counts are unavailable for verification, so no figure is published.
Not reported
Insufficient data to report a reliable disparity figure
Source: FFIEC HMDA →
RESOLUTION QUALITY
0/100
Response quality score · CFPB
Source: CFPB →
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›