BANK
INSUFFICIENT VOLUME · DIRECTIONAL ONLY
Complaint rate · per 1,000 customersscale 0–10
Sector median 1.20 · Lowest in dataset 0.07
Complaint volume is below the threshold for confident scoring — position against peers shown is directional only.
Methodological confidence: DIRECTIONAL · n=958 complaints over 14 years
Customer ratio
—
customers filed a federal complaint
Resolved with relief
10%
received monetary or non-monetary relief
Daily volume
0.2
complaints per day · 2011–2025 average
Where complaints concentrate · top 3 product categories
Checking & savings
0.01/1k
255
Money transfers
0.01/1k
246
Mortgages
0.01/1k
181
5 nearest rates in scored dataset
0.03/1k
0.07/1k
0.07/1k
0.08/1k
0.17/1k
Federal data sources
Independent analysis · not affiliated with any government agency
WHAT THIS MEANS FOR YOU
BANK OF NEW YORK MELLON CORPORATION, THE is a low-risk institution based on federal complaint data.
At 0.03 complaints per 1,000 customers, this institution is below our low-risk threshold of 0.50 — placing it among the better performers in our dataset of 2,333 scored US financial institutions. Complaint rates are normalised for institution size, so this score is directly comparable across banks large and small.
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Always review your specific product category and the complaint breakdown below, as overall rates can mask issues in specific areas like credit cards or mortgages.
Most common words in federal complaints about BANK OF NEW YORK MELLON CORPORATION, THE
southbancorpbecausepaymentsshortsaleneveronlybranchmoney
Extracted from 50 consumer complaint narratives · CFPB database
FULL RECORD
Complaint Profile
Rate / 1,000 customers0.03/1k
Total complaints (2011–2025)958
Timely response rate96.9%
Complaint rate normalised per 1,000 estimated customers. National median ≈ 0.30/1k.
Financial Health Indicators
Call Report financial data not available for this institution. This data covers the largest depository institutions in the FDIC reporting set.
TARP government bailout$4.40M
DFAST stress test (Fed)15.5% CET1 stressed
Regulatory Enforcement Record
OCC (Office of the Comptroller)Federal ReserveCivil Money Penalty, $16,000, Civil Money Penalty, $6,000,000CFPB (Consumer Financial)FinCEN (Anti-money laundering)FDIC (Federal Deposit Insurance)FTC (Federal Trade Commission)
Dot colour reflects the most recent enforcement record on file at each agency. Each row links to that regulator’s source explainer.
Top Complaint Issues
20%
11%
10%
Breakdown of complaint issues filed with the CFPB by customers of this institution.
Methodological notes
Received TARP government bailout: $4M
Subject to annual DFAST stress testing by the Federal Reserve (applies to largest US banks)
Institution Status
No DNA profile signals computed for this institution.
Enforcement
Financial Health
Fair Lending
Computed Signals
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›