BANK
HIGHER RATE THAN 94% OF SCORED PEERS
Known as:JetBlue Card·JetBlue Plus Card·Wyndham Rewards Earner Card·Arrival Plus World Elite Mastercard
Complaint rate · per 1,000 customersscale 0–10
Sector median 0.49 · Lowest in dataset 0.09
A higher federal complaint rate per customer than 94% of scored peers.
Methodological confidence: MEDIUM · n=19,456 complaints over 14 years
Customer ratio
1 in 189
customers filed a federal complaint
Resolved with relief
21%
received monetary or non-monetary relief
Daily volume
3.8
complaints per day · 2011–2025 average
60.0× the rate of FIRST CITIZENS BANCSHARES, INC. (lowest); 10.5× the sector median; higher rate than 94.23% of scored institutions.
24-month trajectory · monthly complaint rate
Where complaints concentrate · top 3 product categories
Credit cards
4.20/1k
15,996
Money transfers
1.92/1k
7,319
Debt collection
0.70/1k
2,654
5 nearest rates in scored dataset
1.13/1k
2.07/1k
2.65/1k
5.10/1k
6.86/1k
Federal data sources
Independent analysis · not affiliated with any government agency
WHAT THIS MEANS FOR YOU
BARCLAYS BANK DELAWARE has a complaint rate of 5.10 per 1,000 customers — above most US institutions we track.
At 5.10 complaints per 1,000 customers, this institution generates roughly 17× more federal complaints than well-rated banks. The 19,456 complaints on record represent only the subset of customers who escalated to a formal federal complaint — CFPB research indicates roughly 1 in 20 consumers with a financial problem files one.
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If you currently hold an account here, review your rights under federal consumer protection law. If you are considering opening an account, carefully review the complaint categories below and consider the well-rated alternatives at the bottom of this page.
Most common words in federal complaints about BARCLAYS BANK DELAWARE
barclayreportneverdisputebecausereportinglatefraudagainpay
Extracted from 11,329 consumer complaint narratives · CFPB database
FULL RECORD
Complaint Profile
Rate / 1,000 customers5.10/1k
Total complaints (2011–2025)19,456
Year-on-year change+46%worsening
Timely response rate100.0%
Complaint rate normalised per 1,000 estimated customers. National median ≈ 0.30/1k.
Financial Health Indicators
Net charge-off rate3.60%↑ elevated — loan losses high
Tier 1 capital ratio13.6%✓ adequate buffer
Loan loss reserve ratio7.21%
FDIC Call Report data · Q4 2025. NCO rate = loans written off as unrecoverable. Tier 1 = core capital buffer against losses (regulatory minimum ≈ 10%).
Regulatory Enforcement Record
OCC (Office of the Comptroller)Federal ReserveCFPB (Consumer Financial)FinCEN (Anti-money laundering)FDIC (Federal Deposit Insurance)FTC (Federal Trade Commission)
Dot colour reflects the most recent enforcement record on file at each agency. Each row links to that regulator’s source explainer.
Top Complaint Issues
17%
13%
8%
Breakdown of complaint issues filed with the CFPB by customers of this institution.
Methodological notes
✓ No risk flags identified across 21 data sources. This institution has no recorded government bailouts, regulatory enforcement, GSE suspensions, or federal litigation.
Institution Status
Enforcement
Financial Health
Fair Lending
Computed Signals
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›