CITIBANK, N.A.
BANK
HIGHER RATE THAN 63% OF SCORED PEERS
Data last verified: May 2026 snapshot|12 federal data sources|Methodology ›
Known as:Citi Double Cash·Citi Premier·Costco Anywhere Visa·American Airlines AAdvantage Citi Card·Citi Custom Cash
Complaint rate · per 1,000 customersscale 0–10
05100.76PER 1,000 CUSTOMERS
Sector median 0.49 · Lowest in dataset 0.09
A higher federal complaint rate per customer than 63% of scored peers.
Methodological confidence: HIGH · n=110,643 complaints over 14 years
Customer ratio
1 in 1,298
customers filed a federal complaint
Resolved with relief
36%
received monetary or non-monetary relief
Daily volume
21.4
complaints per day · 2011–2026 average
8.9× the rate of FIRST CITIZENS BANCSHARES, INC. (lowest); 1.5× the sector median; higher rate than 63.46% of scored institutions.
24-month trajectory · monthly complaint rate
SECTOR MEDIAN24MO AGOTODAY0.0120.00
Where complaints concentrate · top 3 product categories
Credit cards
0.42/1k
60,882
Money transfers
0.18/1k
26,115
Checking & savings
0.13/1k
18,993
TOTAL COMPLAINTS
110,643
2011–2026
YEAR-ON-YEAR
↑ 35%
above baseline · 0.202
RESOLUTION RATE
36%
above CFPB median
SHADOW RATE
~15/1k
directional
FEDERAL CONSENSUS
—
—
5 nearest rates in scored dataset
FIFTH THIRD FINANCIAL CORPORATION
0.72/1k
BANK OF AMERICA, NATIONAL ASSOCIATION
0.75/1k
▸ CITIBANK, N.A.
0.76/1k
U.S. BANCORP
0.78/1k
CITIZENS FINANCIAL GROUP, INC.
0.83/1k
Complaint Coach
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Federal data sources
CFPBOCCFDICFTCFederal ReserveFinCENHUDDOJNCUATreasuryFFIECFHFA
Independent analysis · not affiliated with any government agency
WHAT THIS MEANS FOR YOU

CITIBANK, N.A. performs slightly below the industry benchmark.

A rate of 0.76 per 1,000 customers is above the threshold we consider low-risk (0.50). While not among the worst performers, there are better-rated alternatives available. Complaint rates are normalised across 110,643 total complaints and estimated customer counts, making comparisons fair across institutions of all sizes.

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Check the complaint categories below to see where this institution receives the most criticism, and compare against alternatives before committing.

Most common words in federal complaints about CITIBANK, N.A.
citineverbecausereportdisputemoneyclosedagainpayfraud
Extracted from 52,530 consumer complaint narratives · CFPB database
FULL RECORD
Complaint Profile
Rate / 1,000 customers0.76/1k
Total complaints (2011–2026)110,643
Year-on-year change+35%worsening
Timely response rate99.7%
Complaint rate normalised per 1,000 estimated customers. National median ≈ 0.30/1k.
Financial Health Indicators
Call Report financial data not available for this institution. This data covers the largest depository institutions in the FDIC reporting set.
HMDA Mortgage Fair Lending · 2023
Mortgage denial rate6.9%
Denial rate by raceNot reportedInsufficient verified sample
Based on 13,595 mortgage applications · FFIEC HMDA 2023
Regulatory Enforcement Record
Dot colour reflects the most recent enforcement record on file at each agency. Each row links to that regulator’s source explainer.
Top Complaint Issues
Problem with a purchase shown on your statement12%
Incorrect information on your report8%
Managing an account8%
Breakdown of complaint issues filed with the CFPB by customers of this institution.
Methodological notes
Federal litigation on record via CourtListener/PACER
Institution Status
No DNA profile signals computed for this institution.
Alternative #12.5× lower
BMO BANK NATIONAL ASSOCIATION
0.31complaints / 1,000 customers
6,034 total CFPB complaints
Alternative #21.6× lower
KEYCORP
0.48complaints / 1,000 customers
7,430 total CFPB complaints
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›