CITIBANK, N.A.
BANK
HIGHER RATE THAN 69% OF SCORED PEERS
Data last verified: May 2026 snapshot|12 federal data sources|Methodology ›
Known as:Citi Double Cash·Citi Premier·Costco Anywhere Visa·American Airlines AAdvantage Citi Card·Citi Custom Cash
Complaint rate · per 1,000 est. customersscale 0–10
05100.76PER 1,000 EST. CUST.
Median of 36 scored 0.52 · Lowest in dataset 0.09
A higher federal complaint rate per customer than 69% of scored peers.
Methodological confidence: HIGH · n=110,643 complaints over 14 years
Complaint rate
0.76
per 1,000 estimated customers
Resolved with relief
36%
received monetary or non-monetary relief
Daily volume
21.4
complaints per day · 2011–2026 average
1.4× the median of the 36 scored institutions; higher rate than 69.40% of scored institutions.
In the Evidence Pack
·Full issue & sub-issue breakdown, with counts
·24-month complaint-rate trajectory
·A worsening pattern exists (directional)
·Hash-verified provenance on file
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Where complaints concentrate · top 3 product categories
Credit cards
0.42/1k
60,882
Money transfers
0.18/1k
26,115
Checking & savings
0.13/1k
18,993
TOTAL COMPLAINTS
110,643
2011–2026
YEAR-ON-YEAR
Worsening
above baseline · 0.202
RESOLUTION RATE
36%
above CFPB median
SHADOW RATE
In Pack
directional
FEDERAL CONSENSUS
—
—
5 nearest rates in scored dataset
FIFTH THIRD FINANCIAL CORPORATION
0.72/1k
BANK OF AMERICA, NATIONAL ASSOCIATION
0.75/1k
▸ CITIBANK, N.A.
0.76/1k
U.S. BANCORP
0.78/1k
CITIZENS FINANCIAL GROUP, INC.
0.83/1k
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Federal data sources
CFPBOCCFDICFTCFederal ReserveFinCENHUDDOJNCUATreasuryFFIECFHFA
Independent analysis · not affiliated with any government agency
WHAT THIS MEANS FOR YOU

CITIBANK, N.A. performs slightly below the industry benchmark.

A rate of 0.76 per 1,000 estimated customers is above the threshold we consider low-risk (0.50). While not among the worst performers, there are better-rated alternatives available. Complaint rates are normalised across 110,643 total complaints and estimated customer counts, making comparisons fair across institutions of all sizes.

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Check the complaint categories below to see where this institution receives the most criticism, and compare against alternatives before committing.

Most common words in federal complaints about CITIBANK, N.A.
citineverbecausereportdisputemoneyclosedagainpayfraud
Extracted from 52,530 consumer complaint narratives · CFPB database
FULL RECORD
Complaint Profile
Rate / 1,000 est. customers0.76/1k
Total complaints (2011–2026)110,643
Year-on-year trendWorsening
Timely response rate99.7%
Complaint rate normalised per 1,000 estimated customers.
Financial Health Indicators
Call Report financial data not available for this institution. This data covers the largest depository institutions in the FDIC reporting set.
HMDA Mortgage Fair Lending · 2023
Mortgage denial rate6.9%
Mortgage denial rate detailNot reportedPer-race denial rates not currently reported pending independent verification of per-race application data.
Based on 13,595 mortgage applications · FFIEC HMDA 2023
Regulatory Enforcement Record
Dot colour reflects the most recent enforcement record on file at each agency. Each row links to that regulator’s source explainer.
Top Complaint Issues
The full issue and sub-issue breakdown for CITIBANK, N.A., with per-issue complaint counts, is included in the Evidence Pack.
Request the Evidence Pack →
Methodological notes
Federal litigation on record via CourtListener/PACER
Institution Status
No DNA profile signals computed for this institution.
Alternative #12.5× lower
BMO BANK NATIONAL ASSOCIATION
0.31complaints / 1,000 customers
6,034 total CFPB complaints
Alternative #21.6× lower
KEYCORP
0.48complaints / 1,000 customers
7,430 total CFPB complaints
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›