HANCOCK WHITNEY BANK
BANK
INSUFFICIENT VOLUME · DIRECTIONAL ONLY
Data last verified: May 2026 snapshot|19 federal data sources|Methodology ›
Complaint rate · per 1,000 customersscale 0–10
05100.17PER 1,000 CUSTOMERS
Sector median 0.50 · Lowest in dataset 0.09
Complaint volume is below the threshold for confident scoring — position against peers shown is directional only.
Methodological confidence: MEDIUM · n=507 complaints over 14 years
Customer ratio
1 in 5,794
customers filed a federal complaint
Resolved with relief
21%
received monetary or non-monetary relief
Daily volume
0.1
complaints per day · 2011–2025 average
2.0× the rate of FIRST CITIZENS BANCSHARES, INC. (lowest); 0.3× the sector median.
24-month trajectory · monthly complaint rate
24MO AGOTODAY0.00540.00
Where complaints concentrate · top 3 product categories
Checking & savings
0.08/1k
226
Mortgages
0.04/1k
115
Money transfers
0.01/1k
21
TOTAL COMPLAINTS
507
2011–2025
YEAR-ON-YEAR
↑ 70%
above baseline · 1.0278
RESOLUTION RATE
21%
above CFPB median
SHADOW RATE
~3/1k
directional
FEDERAL CONSENSUS
—
—
5 nearest rates in scored dataset
▸ HANCOCK WHITNEY BANK
0.17/1k
FIRST HORIZON BANK
0.20/1k
WEBSTER BANK, NATIONAL ASSOCIATION
0.22/1k
FIRST NATIONAL BANK OF PENNSYLVANIA
0.23/1k
AMERIS BANCORP
0.23/1k
Complaint Coach
File with CFPB
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Federal data sources
CFPBOCCFDICFTCFederal ReserveFinCENHUDDOJNCUATreasuryFFIECFHFA
Independent analysis · not affiliated with any government agency
WHAT THIS MEANS FOR YOU

Sample size sits below the confidence-tier threshold for normalised scoring.

CFPB complaint volume on file for this institution is below the threshold ComplaintRate methodology uses for confidence-tiered scoring — the Directional confidence tier captures institutions whose sample size is too thin for a reliable per-1,000-customer rate. Position against scored peers shown above is directional only. Sub-signal observations (timely response, enforcement record, complaint category distribution) remain on the federal record and render below where data is present.

FULL RECORD
Complaint Profile
Rate / 1,000 customers0.17/1k
Total complaints (2011–2025)507
Year-on-year change+70%worsening
Timely response rate99.0%
Complaint rate normalised per 1,000 estimated customers. National median ≈ 0.30/1k.
Financial Health Indicators
Net charge-off rate0.22%✓ healthy
Tier 1 capital ratio13.2%✓ adequate buffer
Loan loss reserve ratio1.28%
FDIC Call Report data · Q4 2025. NCO rate = loans written off as unrecoverable. Tier 1 = core capital buffer against losses (regulatory minimum ≈ 10%).
TARP government bailout$2.49M
HMDA Mortgage Fair Lending · 2023
Mortgage denial rate11.9%
Denial rate by raceNot reportedInsufficient verified sample
Racial disparity indexNot reportedInsufficient data to report a reliable disparity figure
Based on 2,199 mortgage applications · FFIEC HMDA 2023
Regulatory Enforcement Record
No active or recent enforcement actions on file across the 6 tracked agencies. Each row links to that regulator’s source explainer.
Top Complaint Issues
Managing an account21%
Account opening, closing, or management8%
Opening an account6%
Breakdown of complaint issues filed with the CFPB by customers of this institution.
Methodological notes
Received TARP government bailout: $2M
Institution Status
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›