JPMORGAN CHASE & CO.
BANK
LOWER RATE THAN 55% OF SCORED PEERS
Data last verified: May 2026 snapshot|19 federal data sources|Methodology ›
Known as:Chase Sapphire Preferred·Chase Sapphire Reserve·Chase Freedom Flex·Chase Freedom Unlimited·Chase Amazon Prime Visa·+5 more
Complaint rate · per 1,000 customersscale 0–10
05100.53PER 1,000 CUSTOMERS
Sector median 0.50 · Lowest in dataset 0.09
A lower federal complaint rate per customer than 55.8% of scored peers — though sub-signal observations remain on record.
Methodological confidence: HIGH · n=143,672 complaints over 14 years
Customer ratio
1 in 1,849
customers filed a federal complaint
Resolved with relief
19%
received monetary or non-monetary relief
Daily volume
27.6
complaints per day · 2011–2025 average
6.3× the rate of FIRST CITIZENS BANCSHARES, INC. (lowest); 1.1× the sector median; lower rate than 55.77% of scored institutions.
24-month trajectory · monthly complaint rate
24MO AGOTODAY0.00790.00
Where complaints concentrate · top 3 product categories
Checking & savings
0.16/1k
44,353
Credit cards
0.16/1k
42,854
Money transfers
0.10/1k
26,531
TOTAL COMPLAINTS
143,672
2011–2025
YEAR-ON-YEAR
↑ 27%
above baseline
RESOLUTION RATE
19%
below CFPB median
SHADOW RATE
~11/1k
directional
FEDERAL CONSENSUS
—
—
5 nearest rates in scored dataset
KEYCORP
0.48/1k
M&T BANK CORPORATION
0.51/1k
OPTUM BANK, INC.
0.52/1k
▸ JPMORGAN CHASE & CO.
0.53/1k
POPULAR BANK
0.53/1k
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Federal data sources
CFPBOCCFDICFTCFederal ReserveFinCENHUDDOJNCUATreasuryFFIECFHFA
Independent analysis · not affiliated with any government agency
WHAT THIS MEANS FOR YOU

JPMORGAN CHASE & CO. performs slightly below the industry benchmark.

A rate of 0.53 per 1,000 customers is above the threshold we consider low-risk (0.50). While not among the worst performers, there are better-rated alternatives available. Complaint rates are normalised across 143,672 total complaints and estimated customer counts, making comparisons fair across institutions of all sizes.

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Check the complaint categories below to see where this institution receives the most criticism, and compare against alternatives before committing.

FULL RECORD
Complaint Profile
Rate / 1,000 customers0.53/1k
Total complaints (2011–2025)143,672
Year-on-year change+27%worsening
Timely response rate99.9%
Complaint rate normalised per 1,000 estimated customers. National median ≈ 0.30/1k.
Financial Health Indicators
Call Report financial data not available for this institution. This data covers the largest depository institutions in the FDIC reporting set.
TARP government bailout$25.00B
DFAST stress test (Fed)13.0% CET1 stressed
HMDA Mortgage Fair Lending · 2023
Mortgage denial rate11.4%
Denial rate by raceNot reportedInsufficient verified sample
Based on 56,070 mortgage applications · FFIEC HMDA 2023
Regulatory Enforcement Record
Dot colour reflects the most recent enforcement record on file at each agency. Each row links to that regulator’s source explainer.
Top Complaint Issues
Managing an account16%
Problem with a purchase shown on your statement7%
Incorrect information on your report6%
Breakdown of complaint issues filed with the CFPB by customers of this institution.
Methodological notes
Received TARP government bailout: $25.0B
Subject to annual DFAST stress testing by the Federal Reserve (applies to largest US banks)
Institution Status
No DNA profile signals computed for this institution.
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›