BANK
LOWER RATE THAN 50% OF SCORED PEERS
Known as:Chase Sapphire Preferred·Chase Sapphire Reserve·Chase Freedom Flex·Chase Freedom Unlimited·Chase Amazon Prime Visa·+5 more
Complaint rate · per 1,000 est. customersscale 0–10
Median of 36 scored 0.52 · Lowest in dataset 0.09
A lower federal complaint rate per customer than 50.0% of scored peers — though sub-signal observations remain on record.
Methodological confidence: HIGH · n=143,672 complaints over 14 years
Complaint rate
0.53
per 1,000 estimated customers
Resolved with relief
19%
received monetary or non-monetary relief
Daily volume
27.6
complaints per day · 2011–2026 average
1.0× the median of the 36 scored institutions; lower rate than 50.00% of scored institutions.
In the Evidence Pack
·Full issue & sub-issue breakdown, with counts
·24-month complaint-rate trajectory
·A worsening pattern exists (directional)
·Hash-verified provenance on file
Where complaints concentrate · top 3 product categories
Checking & savings
0.16/1k
44,353
Credit cards
0.16/1k
42,854
Money transfers
0.10/1k
26,531
5 nearest rates in scored dataset
0.48/1k
0.51/1k
0.52/1k
0.53/1k
0.53/1k
Federal data sources
Independent analysis · not affiliated with any government agency
WHAT THIS MEANS FOR YOU
JPMORGAN CHASE & CO. performs slightly below the industry benchmark.
A rate of 0.53 per 1,000 estimated customers is above the threshold we consider low-risk (0.50). While not among the worst performers, there are better-rated alternatives available. Complaint rates are normalised across 143,672 total complaints and estimated customer counts, making comparisons fair across institutions of all sizes.
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Check the complaint categories below to see where this institution receives the most criticism, and compare against alternatives before committing.
FULL RECORD
Complaint Profile
Rate / 1,000 est. customers0.53/1k
Total complaints (2011–2026)143,672
Year-on-year trendWorsening
Timely response rate99.9%
Complaint rate normalised per 1,000 estimated customers.
Financial Health Indicators
Call Report financial data not available for this institution. This data covers the largest depository institutions in the FDIC reporting set.
TARP government bailout$25.00B
DFAST stress test (Fed)13.0% CET1 stressed
HMDA Mortgage Fair Lending · 2023
Mortgage denial rate11.4%
Mortgage denial rate detailNot reportedPer-race denial rates not currently reported pending independent verification of per-race application data.
Based on 56,070 mortgage applications · FFIEC HMDA 2023
Regulatory Enforcement Record
OCC (Office of the Comptroller)Federal ReserveCFPB (Consumer Financial)FinCEN (Anti-money laundering)FDIC (Federal Deposit Insurance)FTC (Federal Trade Commission)
Dot colour reflects the most recent enforcement record on file at each agency. Each row links to that regulator’s source explainer.
Top Complaint Issues
The full issue and sub-issue breakdown for JPMORGAN CHASE & CO., with per-issue complaint counts, is included in the Evidence Pack.
Request the Evidence Pack →Methodological notes
Received TARP government bailout: $25.0B
Subject to annual DFAST stress testing by the Federal Reserve (applies to largest US banks)
Institution Status
No DNA profile signals computed for this institution.
Enforcement
Financial Health
Fair Lending
Computed Signals
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›