PNC Bank N.A.
BANK
LOWER RATE THAN 51% OF SCORED PEERS
Data last verified: May 2026 snapshot|12 federal data sources|Methodology ›
Complaint rate · per 1,000 customersscale 0–10
05100.64PER 1,000 CUSTOMERS
Sector median 0.50 · Lowest in dataset 0.09
A lower federal complaint rate per customer than 51.9% of scored peers — though sub-signal observations remain on record.
Methodological confidence: HIGH · n=28,660 complaints over 14 years
Customer ratio
1 in 1,556
customers filed a federal complaint
Resolved with relief
13%
received monetary or non-monetary relief
Daily volume
5.5
complaints per day · 2011–2026 average
7.5× the rate of FIRST CITIZENS BANCSHARES, INC. (lowest); 1.3× the sector median; lower rate than 51.92% of scored institutions.
24-month trajectory · monthly complaint rate
24MO AGOTODAY0.00710.00
Where complaints concentrate · top 3 product categories
Checking & savings
0.24/1k
10,838
Mortgages
0.16/1k
7,240
Money transfers
0.08/1k
3,521
TOTAL COMPLAINTS
28,660
2011–2026
YEAR-ON-YEAR
↑ 27%
above baseline
RESOLUTION RATE
13%
below CFPB median
SHADOW RATE
~0/1k
directional
FEDERAL CONSENSUS
—
—
5 nearest rates in scored dataset
POPULAR BANK
0.53/1k
MIDFIRST BANK
0.62/1k
▸ PNC Bank N.A.
0.64/1k
REGIONS FINANCIAL CORPORATION
0.67/1k
FIFTH THIRD FINANCIAL CORPORATION
0.72/1k
Complaint Coach
File with CFPB
Exit Guide
Move accounts
Compare
Other institutions
Federal data sources
CFPBOCCFDICFTCFederal ReserveFinCENHUDDOJNCUATreasuryFFIECFHFA
Independent analysis · not affiliated with any government agency
WHAT THIS MEANS FOR YOU

PNC Bank N.A. performs slightly below the industry benchmark.

A rate of 0.64 per 1,000 customers is above the threshold we consider low-risk (0.50). While not among the worst performers, there are better-rated alternatives available. Complaint rates are normalised across 28,660 total complaints and estimated customer counts, making comparisons fair across institutions of all sizes.

→

Check the complaint categories below to see where this institution receives the most criticism, and compare against alternatives before committing.

Federal enforcement record

No active federal enforcement actions are on file across the OCC, Federal Reserve, CFPB, FinCEN, FDIC, and FTC.

FULL RECORD
Complaint Profile
Rate / 1,000 customers0.64/1k
Total complaints (2011–2026)28,660
Year-on-year change+27%worsening
Timely response rate99.6%
Complaint rate normalised per 1,000 estimated customers. National median ≈ 0.30/1k.
Financial Health Indicators
Call Report financial data not available for this institution. This data covers the largest depository institutions in the FDIC reporting set.
TARP government bailout$7.58B
DFAST stress test (Fed)8.8% CET1 stressed
HMDA Mortgage Fair Lending · 2023
Mortgage denial rate18.3%
Denial rate by raceNot reportedInsufficient verified sample
Based on 16,607 mortgage applications · FFIEC HMDA 2023
Regulatory Enforcement Record
No active or recent enforcement actions on file across the 6 tracked agencies. Each row links to that regulator’s source explainer.
Top Complaint Issues
Managing an account23%
Loan modification,collection,foreclosure7%
Trouble during payment process6%
Breakdown of complaint issues filed with the CFPB by customers of this institution.
Methodological notes
Received TARP government bailout: $7.6B
Subject to annual DFAST stress testing by the Federal Reserve (applies to largest US banks)
Institution Status
No DNA profile signals computed for this institution.
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›