PNC Bank N.A.
BANK
HIGHER RATE THAN 58% OF SCORED PEERS
Data last verified: May 2026 snapshot|12 federal data sources|Methodology ›
Complaint rate · per 1,000 est. customersscale 0–10
05100.64PER 1,000 EST. CUST.
Median of 36 scored 0.52 · Lowest in dataset 0.09
A higher federal complaint rate per customer than 58% of scored peers.
Methodological confidence: HIGH · n=28,660 complaints over 14 years
Complaint rate
0.64
per 1,000 estimated customers
Resolved with relief
13%
received monetary or non-monetary relief
Daily volume
5.5
complaints per day · 2011–2026 average
1.2× the median of the 36 scored institutions; higher rate than 58.30% of scored institutions.
In the Evidence Pack
·Full issue & sub-issue breakdown, with counts
·24-month complaint-rate trajectory
·A worsening pattern exists (directional)
·Hash-verified provenance on file
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Where complaints concentrate · top 3 product categories
Checking & savings
0.24/1k
10,838
Mortgages
0.16/1k
7,240
Money transfers
0.08/1k
3,521
TOTAL COMPLAINTS
28,660
2011–2026
YEAR-ON-YEAR
Worsening
above baseline
RESOLUTION RATE
13%
below CFPB median
SHADOW RATE
In Pack
directional
FEDERAL CONSENSUS
—
—
5 nearest rates in scored dataset
POPULAR BANK
0.53/1k
MIDFIRST BANK
0.62/1k
▸ PNC Bank N.A.
0.64/1k
REGIONS FINANCIAL CORPORATION
0.67/1k
FIFTH THIRD FINANCIAL CORPORATION
0.72/1k
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Federal data sources
CFPBOCCFDICFTCFederal ReserveFinCENHUDDOJNCUATreasuryFFIECFHFA
Independent analysis · not affiliated with any government agency
WHAT THIS MEANS FOR YOU

PNC Bank N.A. performs slightly below the industry benchmark.

A rate of 0.64 per 1,000 estimated customers is above the threshold we consider low-risk (0.50). While not among the worst performers, there are better-rated alternatives available. Complaint rates are normalised across 28,660 total complaints and estimated customer counts, making comparisons fair across institutions of all sizes.

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Check the complaint categories below to see where this institution receives the most criticism, and compare against alternatives before committing.

FULL RECORD
Complaint Profile
Rate / 1,000 est. customers0.64/1k
Total complaints (2011–2026)28,660
Year-on-year trendWorsening
Timely response rate99.6%
Complaint rate normalised per 1,000 estimated customers.
Financial Health Indicators
Call Report financial data not available for this institution. This data covers the largest depository institutions in the FDIC reporting set.
TARP government bailout$7.58B
DFAST stress test (Fed)8.8% CET1 stressed
HMDA Mortgage Fair Lending · 2023
Mortgage denial rate18.3%
Mortgage denial rate detailNot reportedPer-race denial rates not currently reported pending independent verification of per-race application data.
Based on 16,607 mortgage applications · FFIEC HMDA 2023
Regulatory Enforcement Record
No active or recent enforcement actions on file across the 6 tracked agencies. Each row links to that regulator’s source explainer.
Top Complaint Issues
The full issue and sub-issue breakdown for PNC Bank N.A., with per-issue complaint counts, is included in the Evidence Pack.
Request the Evidence Pack →
Methodological notes
Received TARP government bailout: $7.6B
Subject to annual DFAST stress testing by the Federal Reserve (applies to largest US banks)
Institution Status
No DNA profile signals computed for this institution.
Alternative #12.1× lower
BMO BANK NATIONAL ASSOCIATION
0.31complaints / 1,000 customers
6,034 total CFPB complaints
Alternative #2
KEYCORP
0.48complaints / 1,000 customers
7,430 total CFPB complaints
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›