BANK
HIGHER RATE THAN 75% OF SCORED PEERS
Complaint rate · per 1,000 customersscale 0–10
Sector median 0.49 · Lowest in dataset 0.09
A higher federal complaint rate per customer than 75% of scored peers.
Methodological confidence: HIGH · n=26,502 complaints over 14 years
Customer ratio
1 in 1,034
customers filed a federal complaint
Resolved with relief
39%
received monetary or non-monetary relief
Daily volume
5.2
complaints per day · 2011–2026 average
11.0× the rate of FIRST CITIZENS BANCSHARES, INC. (lowest); 1.9× the sector median; higher rate than 75.00% of scored institutions.
24-month trajectory · monthly complaint rate
Where complaints concentrate · top 3 product categories
Checking & savings
0.30/1k
8,472
Credit cards
0.26/1k
7,478
Money transfers
0.16/1k
4,416
5 nearest rates in scored dataset
0.78/1k
0.83/1k
0.93/1k
1.00/1k
1.10/1k
Federal data sources
Independent analysis · not affiliated with any government agency
WHAT THIS MEANS FOR YOU
TD BANK US HOLDING COMPANY performs slightly below the industry benchmark.
A rate of 0.93 per 1,000 customers is above the threshold we consider low-risk (0.50). While not among the worst performers, there are better-rated alternatives available. Complaint rates are normalised across 26,502 total complaints and estimated customer counts, making comparisons fair across institutions of all sizes.
→
Check the complaint categories below to see where this institution receives the most criticism, and compare against alternatives before committing.
Most common words in federal complaints about TD BANK US HOLDING COMPANY
bancorpsouthsouthbancorpbecausepaymentsshortsaleneveronlybranch
Extracted from 50 consumer complaint narratives · CFPB database
FULL RECORD
Complaint Profile
Rate / 1,000 customers0.93/1k
Total complaints (2011–2026)26,502
Year-on-year change+38%worsening
Timely response rate100.0%
Complaint rate normalised per 1,000 estimated customers. National median ≈ 0.30/1k.
Financial Health Indicators
Call Report financial data not available for this institution. This data covers the largest depository institutions in the FDIC reporting set.
DFAST stress test (Fed)10.8% CET1 stressed
Regulatory Enforcement Record
OCC (Office of the Comptroller)Federal ReserveCFPB (Consumer Financial)FinCEN (Anti-money laundering)FDIC (Federal Deposit Insurance)FTC (Federal Trade Commission)
Dot colour reflects the most recent enforcement record on file at each agency. Each row links to that regulator’s source explainer.
Top Complaint Issues
14%
13%
7%
Breakdown of complaint issues filed with the CFPB by customers of this institution.
Methodological notes
Subject to annual DFAST stress testing by the Federal Reserve (applies to largest US banks)
Federal litigation on record via CourtListener/PACER
Institution Status
No DNA profile signals computed for this institution.
Enforcement
Financial Health
Fair Lending
Computed Signals
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›