BANK
HIGHER RATE THAN 80% OF SCORED PEERS
Complaint rate · per 1,000 est. customersscale 0–10
Median of 36 scored 0.52 · Lowest in dataset 0.09
A higher federal complaint rate per customer than 80% of scored peers.
Methodological confidence: HIGH · n=148,804 complaints over 14 years
Complaint rate
1.00
per 1,000 estimated customers
Resolved with relief
19%
received monetary or non-monetary relief
Daily volume
28.6
complaints per day · 2011–2026 average
1.9× the median of the 36 scored institutions; higher rate than 80.60% of scored institutions.
In the Evidence Pack
·Full issue & sub-issue breakdown, with counts
·24-month complaint-rate trajectory
·A worsening pattern exists (directional)
·Hash-verified provenance on file
Where complaints concentrate · top 3 product categories
Mortgages
0.33/1k
48,811
Checking & savings
0.30/1k
44,849
Credit cards
0.11/1k
16,972
5 nearest rates in scored dataset
0.83/1k
0.93/1k
1.00/1k
1.10/1k
1.13/1k
Federal data sources
Independent analysis · not affiliated with any government agency
WHAT THIS MEANS FOR YOU
WELLS FARGO & COMPANY has a significantly above-average complaint rate.
A rate of 1.00 complaints per 1,000 estimated customers places this institution well above the median of the 36 scored institutions. The 148,804 federal complaints on file represent only those consumers who took the step of filing officially — the full picture of dissatisfaction is likely much larger. This institution has also faced formal regulatory enforcement, indicating that problems have been flagged at the agency level as well as by individual customers.
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Review the specific complaint categories below to understand what issues are most common before making a decision about this institution.
FULL RECORD
Complaint Profile
Rate / 1,000 est. customers1.00/1k
Total complaints (2011–2026)148,804
Year-on-year trendWorsening
Timely response rate97.6%
Complaint rate normalised per 1,000 estimated customers.
Financial Health Indicators
Call Report financial data not available for this institution. This data covers the largest depository institutions in the FDIC reporting set.
TARP government bailout$25.00B
HMDA Mortgage Fair Lending · 2023
Mortgage denial rate17.7%
Mortgage denial rate detailNot reportedPer-race denial rates not currently reported pending independent verification of per-race application data.
Based on 41,059 mortgage applications · FFIEC HMDA 2023
Regulatory Enforcement Record
OCC (Office of the Comptroller)Federal ReserveCFPB (Consumer Financial)FinCEN (Anti-money laundering)FDIC (Federal Deposit Insurance)FTC (Federal Trade Commission)
Dot colour reflects the most recent enforcement record on file at each agency. Each row links to that regulator’s source explainer.
Top Complaint Issues
The full issue and sub-issue breakdown for WELLS FARGO & COMPANY, with per-issue complaint counts, is included in the Evidence Pack.
Request the Evidence Pack →Methodological notes
Received TARP government bailout: $25.0B
Federal litigation on record via CourtListener/PACER
Institution Status
Enforcement
Financial Health
Fair Lending
Computed Signals
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›