BANK
HIGHER RATE THAN 78% OF SCORED PEERS
Complaint rate · per 1,000 customersscale 0–10
Sector median 0.50 · Lowest in dataset 0.09
A higher federal complaint rate per customer than 78% of scored peers.
Methodological confidence: HIGH · n=148,804 complaints over 14 years
Customer ratio
1 in 983
customers filed a federal complaint
Resolved with relief
19%
received monetary or non-monetary relief
Daily volume
28.6
complaints per day · 2011–2025 average
11.8× the rate of FIRST CITIZENS BANCSHARES, INC. (lowest); 2.0× the sector median; higher rate than 78.85% of scored institutions.
24-month trajectory · monthly complaint rate
Where complaints concentrate · top 3 product categories
Mortgages
0.33/1k
48,811
Checking & savings
0.30/1k
44,849
Credit cards
0.11/1k
16,972
5 nearest rates in scored dataset
0.83/1k
0.93/1k
1.00/1k
1.10/1k
1.13/1k
Federal data sources
Independent analysis · not affiliated with any government agency
WHAT THIS MEANS FOR YOU
WELLS FARGO & COMPANY has a significantly above-average complaint rate.
1.00 complaints per 1,000 customers is 3.3× higher than institutions with the best track records. The 148,804 federal complaints on file represent only those consumers who took the step of filing officially — the full picture of dissatisfaction is likely much larger. This institution has also faced formal regulatory enforcement, indicating that problems have been flagged at the agency level as well as by individual customers.
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Review the specific complaint categories below to understand what issues are most common before making a decision about this institution.
FULL RECORD
Complaint Profile
Rate / 1,000 customers1.00/1k
Total complaints (2011–2025)148,804
Year-on-year change+28%worsening
Timely response rate97.6%
Complaint rate normalised per 1,000 estimated customers. National median ≈ 0.30/1k.
Financial Health Indicators
Call Report financial data not available for this institution. This data covers the largest depository institutions in the FDIC reporting set.
TARP government bailout$25.00B
HMDA Mortgage Fair Lending · 2023
Mortgage denial rate17.7%
Denial rate by raceNot reportedInsufficient verified sample
Based on 41,059 mortgage applications · FFIEC HMDA 2023
Regulatory Enforcement Record
OCC (Office of the Comptroller)Federal ReserveCFPB (Consumer Financial)FinCEN (Anti-money laundering)FDIC (Federal Deposit Insurance)FTC (Federal Trade Commission)
Dot colour reflects the most recent enforcement record on file at each agency. Each row links to that regulator’s source explainer.
Top Complaint Issues
16%
10%
6%
Breakdown of complaint issues filed with the CFPB by customers of this institution.
Methodological notes
Received TARP government bailout: $25.0B
Federal litigation on record via CourtListener/PACER
Institution Status
Enforcement
Financial Health
Fair Lending
Computed Signals
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›