CFPB DATA · 500 INSTITUTIONS RANKED

Which US bank gets the most complaints per customer?

Raw complaint counts are misleading — Chase gets more complaints than Chime simply because it has more customers. We normalize everything per 1,000 customers using FDIC deposit data, so you can compare fairly.

9M+
Complaints analysed
500
Institutions ranked
2011–2025
Years of data
CFPB + FDIC
Data source
#InstitutionComplaint RateComplaintsTimely ResponseSeverity
1
BARCLAYS BANK DELAWARE
BANK
6.78/1k
25,837100%Severe
2
FIRST NATIONAL BANK OF OMAHA
BANK
1.38/1k
3,89299%Moderate
3
BANK OF AMERICA, NATIONAL ASSOCIATION
BANK
0.83/1k
173,65798%Moderate
4
MIDFIRST BANK
BANK
0.75/1k
1,830100%Moderate
5
POPULAR BANK
BANK
0.54/1k
65498%Moderate
6
OPTUM BANK, INC.
BANK
0.49/1k
78298%Low Risk
7
FIRSTBANK PUERTO RICO
BANK
0.48/1k
80998%Low Risk
8
EVERBANK, NATIONAL ASSOCIATION
BANK
0.46/1k
1,69597%Low Risk
9
GOLDMAN SACHS BANK USA
BANK
0.40/1k
17,720100%Low Risk
10
COMMERCE BANK
BANK
0.38/1k
98798%Low Risk
11
BANCO POPULAR DE PUERTO RICO
BANK
0.33/1k
1,793100%Low Risk
12
MECHANICS BANK
BANK
0.29/1k
549100%Low Risk
13
FIRST NATIONAL BANK OF PENNSYLVANIA
BANK
0.24/1k
93395%Low Risk
14
WEBSTER BANK, NATIONAL ASSOCIATION
BANK
0.22/1k
1,500100%Low Risk
15
FIRST HORIZON BANK
BANK
0.22/1k
1,47099%Low Risk
16
HANCOCK WHITNEY BANK
BANK
0.18/1k
53899%Low Risk
17
CAINE & WEINER COMPANY, INC.
BANK
0.00/1k
11,059100%Low Risk
18
ERC
BANK
0.00/1k
12,423100%Low Risk
19
ENCORE CAPITAL GROUP INC.
BANK
0.00/1k
54,872100%Low Risk
20
CREDIT ACCEPTANCE CORPORATION
BANK
0.00/1k
12,749100%Low Risk
21
ENOVA INTERNATIONAL, INC.
BANK
0.00/1k
5,214100%Low Risk
22
Affirm Holdings, Inc
BANK
0.00/1k
12,877100%Low Risk
23
Resurgent Capital Services L.P.
BANK
0.00/1k
59,417100%Low Risk
24
U.S. BANCORP
BANK
0.00/1k
46,140100%Low Risk
25
DISCOVER BANK
BANK
0.00/1k
44,022100%Low Risk
26
NAVY FEDERAL CREDIT UNION
BANK
0.00/1k
43,967100%Low Risk
27
Navient Solutions, LLC.
BANK
0.00/1k
43,448100%Low Risk
28
Bread Financial Holdings, Inc.
BANK
0.00/1k
43,183100%Low Risk
29
Atlanticus Services Corporation
BANK
0.00/1k
4,64791%Low Risk
30
Synovus Bank
BANK
0.00/1k
4,635100%Low Risk
31
WELLS FARGO & COMPANY
BANK
0.00/1k
162,80598%Low Risk
32
SOFI TECHNOLOGIES, INC.
BANK
0.00/1k
5,246100%Low Risk
33
Comerica
BANK
0.00/1k
7,868100%Low Risk
34
LEXISNEXIS
BANK
0.00/1k
46,50899%Low Risk
35
HW Holding, Inc
BANK
0.00/1k
7,98399%Low Risk
36
CL Holdings LLC
BANK
0.00/1k
36,905100%Low Risk
37
REGIONS FINANCIAL CORPORATION
BANK
0.00/1k
9,54599%Low Risk
38
CBC Companies, Inc.
BANK
0.00/1k
53,088100%Low Risk
39
Block, Inc.
BANK
0.00/1k
62,58599%Low Risk
40
Ocwen Financial Corporation
BANK
0.00/1k
37,09199%Low Risk
41
Paypal Holdings, Inc
BANK
0.00/1k
35,129100%Low Risk
42
TD BANK US HOLDING COMPANY
BANK
0.00/1k
34,188100%Low Risk
43
Early Warning Services, LLC
BANK
0.00/1k
33,653100%Low Risk
44
John C. Heath, Attorney at Law, PLLC
BANK
0.00/1k
2,08894%Low Risk
45
Populus Financial Group, Inc. (F/K/A Ace Cash Express)
BANK
0.00/1k
2,08498%Low Risk
46
Monterey Financial Services LLC
BANK
0.00/1k
2,076100%Low Risk
47
Absolute Resolutions Corp.
BANK
0.00/1k
2,05999%Low Risk
48
RentDebt Automated Collections, LLC
BANK
0.00/1k
2,02899%Low Risk
49
PNC Bank N.A.
BANK
0.00/1k
30,441100%Low Risk
50
Flagstar Bank, N.A.
BANK
0.00/1k
4,209100%Low Risk

Rate = CFPB complaints ÷ estimated customers × 1,000 · Source: CFPB + FDIC BankFind