The LOW RISK tier is computed from FIRST CITIZENS BANCSHARES, INC.'s overall complaint rate across all eight CFPB-tracked product categories.
FIRST CITIZENS BANCSHARES, INC. Mortgage
CFPB complaint rate for FIRST CITIZENS BANCSHARES, INC.'s mortgage products, normalized per 1,000 estimated customers using FDIC deposit data.
0.01
per 1,000 estimated customers
-0.10
vs Mortgage avg
19%
Worse than
186
Total complaints
98%
Timely response
How FIRST CITIZENS BANCSHARES, INC. compares — Mortgage
About FIRST CITIZENS BANCSHARES, INC.'s mortgage complaints
FIRST CITIZENS BANCSHARES, INC. has a normalized CFPB mortgage complaint rate of 0.01 per 1,000 estimated customers, rated LOW RISK.
The mortgage category average is 0.12 per 1,000 estimated customers. FIRST CITIZENS BANCSHARES, INC. is 0.10 points below average. Read our methodology →
Other categories for FIRST CITIZENS BANCSHARES, INC.