LOW RISK
↑ +31% vs 2024 (overall)
Overall0.09/1k·LOW RISK
Mortgage0.01/1k

The LOW RISK tier is computed from FIRST CITIZENS BANCSHARES, INC.'s overall complaint rate across all eight CFPB-tracked product categories.

MORTGAGE · CFPB COMPLAINT RATE

FIRST CITIZENS BANCSHARES, INC. Mortgage

CFPB complaint rate for FIRST CITIZENS BANCSHARES, INC.'s mortgage products, normalized per 1,000 estimated customers using FDIC deposit data.

0.01

per 1,000 customers

LOW RISK

-0.10

vs Mortgage avg

19%

Worse than

186

Total complaints

98%

Timely response

How to switch to FIRST CITIZENS BANCSHARES, INC. →

One of the lower complaint rates in this category

How FIRST CITIZENS BANCSHARES, INC. compares — Mortgage

FIRST CITIZENS BANCSHARES, INC.
0.01/1k

About FIRST CITIZENS BANCSHARES, INC.'s mortgage complaints

FIRST CITIZENS BANCSHARES, INC. has a normalized CFPB mortgage complaint rate of 0.01 per 1,000 customers, rated LOW RISK.

The mortgage category average is 0.12 per 1,000 customers. FIRST CITIZENS BANCSHARES, INC. is 0.10 points below average. Read our methodology →

Other categories for FIRST CITIZENS BANCSHARES, INC.

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