LOW RISK
↑ +30% vs 2024 (overall)
Overall1.10/1k·MODERATE
Mortgage0.02/1k
The MODERATE tier is computed from ALLY FINANCIAL INC.'s overall complaint rate across all eight CFPB-tracked product categories.
MORTGAGE · CFPB COMPLAINT RATE
ALLY FINANCIAL INC. Mortgage
CFPB complaint rate for ALLY FINANCIAL INC.'s mortgage products, normalized per 1,000 estimated customers using FDIC deposit data.
0.02
per 1,000 customers
LOW RISK
-0.09
vs Mortgage avg
29%
Worse than
322
Total complaints
100%
Timely response
How ALLY FINANCIAL INC. compares — Mortgage
1.66/1k
0.47/1k
0.34/1k
0.33/1k
0.23/1k
0.02/1k
About ALLY FINANCIAL INC.'s mortgage complaints
ALLY FINANCIAL INC. has a normalized CFPB mortgage complaint rate of 0.02 per 1,000 customers, rated LOW RISK.
The mortgage category average is 0.12 per 1,000 customers. ALLY FINANCIAL INC. is 0.09 points below average. Read our methodology →
Other categories for ALLY FINANCIAL INC.