LOW RISK
↑ +30% vs 2024 (overall)
Overall1.10/1k·MODERATE
Debt Collection0.16/1k
The MODERATE tier is computed from ALLY FINANCIAL INC.'s overall complaint rate across all eight CFPB-tracked product categories.
DEBT COLLECTION · CFPB COMPLAINT RATE
ALLY FINANCIAL INC. Debt Collection
CFPB complaint rate for ALLY FINANCIAL INC.'s debt collection products, normalized per 1,000 estimated customers using FDIC deposit data.
0.16
per 1,000 customers
LOW RISK
-0.02
vs Debt Collection avg
76%
Worse than
2,446
Total complaints
100%
Timely response
How ALLY FINANCIAL INC. compares — Debt Collection
1.47/1k
0.70/1k
0.32/1k
0.30/1k
0.16/1k
0.13/1k
About ALLY FINANCIAL INC.'s debt collection complaints
ALLY FINANCIAL INC. has a normalized CFPB debt collection complaint rate of 0.16 per 1,000 customers, rated LOW RISK.
The debt collection category average is 0.17 per 1,000 customers. ALLY FINANCIAL INC. is 0.02 points below average. Read our methodology →
Other categories for ALLY FINANCIAL INC.