LOW RISK
↑ +13% vs 2024 (overall)
Overall0.52/1k·MODERATE
Checking & Savings0.41/1k
The MODERATE tier is computed from OPTUM BANK, INC.'s overall complaint rate across all eight CFPB-tracked product categories.
CHECKING & SAVINGS · CFPB COMPLAINT RATE
OPTUM BANK, INC. Checking & Savings
CFPB complaint rate for OPTUM BANK, INC.'s checking & savings products, normalized per 1,000 estimated customers using FDIC deposit data.
0.41
per 1,000 customers
LOW RISK
+0.29
vs Checking & Savings avg
98%
Worse than
656
Total complaints
98%
Timely response
How OPTUM BANK, INC. compares — Checking & Savings
0.41/1k
0.37/1k
0.33/1k
0.30/1k
0.30/1k
0.29/1k
About OPTUM BANK, INC.'s checking & savings complaints
OPTUM BANK, INC. has a normalized CFPB checking & savings complaint rate of 0.41 per 1,000 customers, rated LOW RISK.
The checking & savings category average is 0.12 per 1,000 customers. OPTUM BANK, INC. is 0.29 points above average. Read our methodology →
Other categories for OPTUM BANK, INC.