Benchmark rates sourced from the Federal Reserve Bank of St. Louis (FRED). Updated weekly. These are national averages - your rate will vary based on credit score, lender, and loan terms.
$1.64 trillion in outstanding US auto loan balances
Source: Federal Reserve (G.19 Consumer Credit) · 2024
Auto loan complaints concentrate around payment processing errors and repossession disputes — both with serious financial consequences.
Auto loans Complaint Rates
CFPB complaints about auto lenders — loan origination, payment processing, title transfer problems, and repossession, ranked per 1,000 customers.
How to read this table: Ranked from worst (most complaints) at the top to best (fewest complaints) at the bottom. Hover column headers for metric explanations.
A high auto loan complaint rate indicates customers are regularly encountering servicing problems — not isolated errors but patterns the CFPB has recorded. Read our full methodology →
Your auto lender's complaint rate predicts exactly how they will treat you if you miss a payment.
Refinancing an auto loan is straightforward and can lower your monthly payment within days. No new car appraisal is needed. A 2% rate reduction on a $20,000 loan saves roughly $600 per year. The best-rated alternative in this category has a complaint rate 27× lower than the highest-rate institution shown.
Rate = CFPB complaints ÷ estimated customers × 1,000 · Source: CFPB + FDIC BankFind · Data & pricing