$626 billion sent from the US in remittances every year.
Source: World Bank Remittance Data, 2024
When families depend on it arriving, complaint rates matter.
Money Transfers Complaint Rates
Money transfer and remittance providers ranked by complaint rate. Covers international wires, peer-to-peer apps and prepaid debit products.
How to read this table: Ranked from worst (most complaints) at the top to best (fewest complaints) at the bottom. #1 = the institution with the highest complaint rate per customer in this category. Hover the i icons in the column headers for an explanation of each metric.
Transfer delays and unexpected fees on international remittances drive the majority of complaints in this category - especially for services targeting immigrant communities. Read our full methodology →
A high complaint rate means when you send money to family abroad, it is more likely to be delayed, held, or hit with hidden fees.
When you send $500 to a family member overseas and it does not arrive for a week, when your transfer gets held for unexplained review, or when the fees at arrival are double what you were shown at checkout - your provider's complaint rate predicted this. For families who depend on remittances arriving on time, this is not an abstract number. It is the difference between rent paid on time and a week of uncertainty.
Switching transfer providers takes minutes. Most top-rated providers offer a fee-free first transfer so you can test the service with zero risk. Transfer fees vary from 0.5% to 5% for the same corridor - switching often saves real money too.
- ✓Best-rated providers deliver 95%+ of transfers on time vs under 70% at the worst
- ✓Transfer fees vary from 0.5% to 5% for the same corridor - complaint rate and price often diverge
- ✓Top-rated providers offer live chat resolution in under 5 minutes
- ✓Wise averages 4-8x cheaper than bank wire transfers for most corridors
These institutions handle complaints the best in this category. Click any name to see their full profile.
Partner links are marked rel="sponsored". ComplaintRate earns a referral fee if you open an account through these links -- at no cost to you. Rankings are independent of commercial relationships and based solely on CFPB + FDIC public data. Read our methodology →
Rate = CFPB complaints ÷ estimated customers × 1,000 · Source: CFPB + FDIC BankFind · Data & pricing