$1.77 trillion in outstanding US student loan debt

Source: Federal Reserve / Dept of Education · 2024

Student loan servicers have faced sustained regulatory scrutiny. The CFPB has taken enforcement action against multiple servicers for misapplying payments and giving incorrect repayment information.

RANKINGS · STUDENT LOANS

Student loans Complaint Rates

Complaints about student loan servicing, repayment plans, income-driven repayment, and loan forgiveness processing.

All Banks Credit Cards Mortgage Checking & Savings Personal Loans Student Loans Auto Loans Money Transfer Debt Collection

INSTITUTIONS RANKED

CATEGORY AVERAGE

0.00

complaints per 1k customers

BEST PERFORMER

0.00

HUNTINGTON NATIONAL BANK, THE

WORST PERFORMER

0.03

KEYCORP

Not sure if your provider is good enough?See what the data means for you and what to do about it.

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How to read this table: Ranked from worst (most complaints) at the top to best (fewest complaints) at the bottom. Hover column headers for metric explanations.

#	Institution	Complaint Rate ⓘ	Total Complaints ⓘ	Replied in Time ⓘ	Risk Level ⓘ
1	KEYCORP VIEW PROFILE →	0.03/1k	505	100%	Low Risk
2	WELLS FARGO & COMPANY VIEW PROFILE →	0.01/1k	1,938	98%	Low Risk
3	JPMORGAN CHASE & CO. VIEW PROFILE →	0.00/1k	888	100%	Low Risk
4	U.S. BANCORP VIEW PROFILE →	0.00/1k	92	100%	Low Risk
5	COMMERCE BANK VIEW PROFILE →	0.00/1k	3	100%	Low Risk
6	BARCLAYS BANK DELAWARE VIEW PROFILE →	0.00/1k	3	100%	Low Risk
7	POPULAR BANK VIEW PROFILE →	0.00/1k	1	100%	Low Risk
8	BANK OF AMERICA, NATIONAL ASSOCIATION VIEW PROFILE →	0.00/1k	149	99%	Low Risk
9	TRUIST FINANCIAL CORPORATION VIEW PROFILE →	0.00/1k	26	96%	Low Risk
10	FIRST NATIONAL BANK OF OMAHA VIEW PROFILE →	0.00/1k	1	100%	Low Risk
11	ALLY FINANCIAL INC. VIEW PROFILE →	0.00/1k	5	100%	Low Risk
12	EAST WEST BANK VIEW PROFILE →	0.00/1k	2	100%	Low Risk
13	SYNCHRONY FINANCIAL VIEW PROFILE →	0.00/1k	2	100%	Low Risk
14	CAPITAL ONE FINANCIAL CORPORATION VIEW PROFILE →	0.00/1k	8	100%	Low Risk
15	HUNTINGTON NATIONAL BANK, THE VIEW PROFILE →	0.00/1k	1	100%	Low Risk

The student loan servicing market has a documented history of administrative errors that cost borrowers money. A high complaint rate in this category is a meaningful signal. Read our full methodology →

WHAT TO DO ABOUT IT

A bad student loan servicer can silently cost you years of progress toward loan forgiveness.

If you have private student loans, refinancing to a top-rated servicer can cut your rate by 2-3%. If you have federal loans on a forgiveness track, do not refinance - but do check your servicer's complaint rate to know what to watch for.

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✔Borrowers at high-complaint servicers are 2x more likely to have wrong PSLF payment counts

✔The worst-rated servicers take an average of 45 days to resolve a complaint

✔Refinancing private loans can cut your rate by 2-3% if you have good credit

✔Income-driven repayment disputes are 60% more common at bottom-ranked servicers

We may earn a commission if you open an account through our links. This does not influence our data or rankings, which are derived entirely from federal government sources. Partner links marked rel="sponsored". Full affiliate disclosure · Methodology

Rate = CFPB complaints ÷ estimated customers × 1,000 · Source: CFPB + FDIC BankFind · Data & pricing