$245 billion in outstanding US personal loan balances

Source: Federal Reserve (G.19 Consumer Credit) · 2024

Personal loan complaints focus on fee transparency and payment application. The normalised rate distinguishes genuine service issues from volume effects.

RANKINGS · PERSONAL LOANS

Personal loans Complaint Rates

CFPB complaints about personal loan lenders — origination, undisclosed fees, APR surprises, and payment processing, ranked per 1,000 customers.

All Banks Credit Cards Mortgage Checking & Savings Personal Loans Student Loans Auto Loans Money Transfer Debt Collection

INSTITUTIONS RANKED

CATEGORY AVERAGE

0.05

complaints per 1k customers

BEST PERFORMER

0.005

JPMORGAN CHASE & CO.

WORST PERFORMER

0.21

SYNCHRONY FINANCIAL

Not sure if your provider is good enough?See what the data means for you and what to do about it.

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How to read this table: Ranked from worst (most complaints) at the top to best (fewest complaints) at the bottom. Hover column headers for metric explanations.

#	Institution	Complaint Rate ⓘ	Total Complaints ⓘ	Replied in Time ⓘ	Risk Level ⓘ
1	SYNCHRONY FINANCIAL VIEW PROFILE →	0.21/1k	1,767	100%	Low Risk
2	ALLY FINANCIAL INC. VIEW PROFILE →	0.15/1k	2,292	100%	Low Risk
3	FIFTH THIRD FINANCIAL CORPORATION VIEW PROFILE →	0.04/1k	677	100%	Low Risk
4	CITIZENS FINANCIAL GROUP, INC. VIEW PROFILE →	0.04/1k	676	100%	Low Risk
5	CAPITAL ONE FINANCIAL CORPORATION VIEW PROFILE →	0.03/1k	1,456	100%	Low Risk
6	TD BANK US HOLDING COMPANY VIEW PROFILE →	0.03/1k	770	100%	Low Risk
7	WELLS FARGO & COMPANY VIEW PROFILE →	0.03/1k	3,735	88%	Low Risk
8	PNC Bank N.A. VIEW PROFILE →	0.02/1k	811	100%	Low Risk
9	TRUIST FINANCIAL CORPORATION VIEW PROFILE →	0.02/1k	717	98%	Low Risk
10	U.S. BANCORP VIEW PROFILE →	0.02/1k	878	100%	Low Risk
11	CITIBANK, N.A. VIEW PROFILE →	0.008/1k	1,154	99%	Low Risk
12	BANK OF AMERICA, NATIONAL ASSOCIATION VIEW PROFILE →	0.005/1k	1,092	98%	Low Risk
13	JPMORGAN CHASE & CO. VIEW PROFILE →	0.005/1k	1,344	100%	Low Risk

A high rate here typically reflects fee disclosure problems, unexpected charges, or payment processing errors serious enough to escalate to a federal regulator. Read our full methodology →

WHAT TO DO ABOUT IT

A high complaint rate on personal loans almost always means one thing: the fees you pay are not the fees you were shown.

Getting a competing personal loan offer takes under 5 minutes and uses a soft credit pull - no impact on your credit score. If you are already locked into a bad loan, refinancing into a lower rate can save over $1,200 per year on a $20,000 balance. The best-rated alternative in this category has a complaint rate 13× lower than the highest-rate institution shown.

BETTER ALTERNATIVESi

#1 LOWEST RATE12.8× lower

U.S. BANCORP

0.02complaints per 1,000 customers

878 total CFPB complaintsView U.S. →

#2 LOWEST RATE12.1× lower

TRUIST FINANCIAL CORPORATION

0.02complaints per 1,000 customers

717 total CFPB complaintsView TRUIST →

View full rankings →

✔Lenders with low complaint rates are 3x more likely to offer rate-lock guarantees

✔Checking your rate uses a soft pull - zero credit score impact

✔Best-rated lenders offer same-day funding vs 3-5 day waits at complaint-heavy issuers

✔Refinancing a high-rate personal loan saves an average of $1,200/yr on a $20k balance

Rate = CFPB complaints ÷ estimated customers × 1,000 · Source: CFPB + FDIC BankFind · Data & pricing