$245 billion in outstanding US personal loan balances
Source: Federal Reserve (G.19 Consumer Credit) · 2024
Personal loan complaints focus on fee transparency and payment application. The normalised rate distinguishes genuine service issues from volume effects.
Personal loans Complaint Rates
Complaints about personal loan origination, fee disclosures, and payment processing.
How to read this table: Ranked from worst (most complaints) at the top to best (fewest complaints) at the bottom. Hover column headers for metric explanations.
A high rate here typically reflects fee disclosure problems, unexpected charges, or payment processing errors serious enough to escalate to a federal regulator. Read our full methodology →
A high complaint rate on personal loans almost always means one thing: the fees you pay are not the fees you were shown.
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Rate = CFPB complaints ÷ estimated customers × 1,000 · Source: CFPB + FDIC BankFind · Data & pricing