HIGH RISK
↑ +34% vs 2024 (overall)
Overall6.86/1k·OUTLIER
Debt Collection1.47/1k
The OUTLIER tier is computed from SYNCHRONY FINANCIAL's overall complaint rate across all eight CFPB-tracked product categories.
DEBT COLLECTION · CFPB COMPLAINT RATE
SYNCHRONY FINANCIAL Debt Collection
CFPB complaint rate for SYNCHRONY FINANCIAL's debt collection products, normalized per 1,000 estimated customers using FDIC deposit data.
1.47
per 1,000 customers
HIGH RISK
+1.29
vs Debt Collection avg
95%
Worse than
12,232
Total complaints
100%
Timely response
How SYNCHRONY FINANCIAL compares — Debt Collection
1.47/1k
0.70/1k
0.32/1k
0.30/1k
0.16/1k
0.13/1k
About SYNCHRONY FINANCIAL's debt collection complaints
SYNCHRONY FINANCIAL has a normalized CFPB debt collection complaint rate of 1.47 per 1,000 customers, rated HIGH RISK.
The debt collection category average is 0.17 per 1,000 customers. SYNCHRONY FINANCIAL is 1.29 points above average. Read our methodology →
Other categories for SYNCHRONY FINANCIAL