LOW RISK
↑ +19% vs 2024 (overall)
Overall2.65/1k·HIGH RISK
Debt Collection0.30/1k
The HIGH RISK tier is computed from AMERICAN EXPRESS COMPANY's overall complaint rate across all eight CFPB-tracked product categories.
DEBT COLLECTION · CFPB COMPLAINT RATE
AMERICAN EXPRESS COMPANY Debt Collection
CFPB complaint rate for AMERICAN EXPRESS COMPANY's debt collection products, normalized per 1,000 estimated customers using FDIC deposit data.
0.30
per 1,000 customers
LOW RISK
+0.12
vs Debt Collection avg
81%
Worse than
4,952
Total complaints
100%
Timely response
How AMERICAN EXPRESS COMPANY compares — Debt Collection
1.47/1k
0.70/1k
0.32/1k
0.30/1k
0.16/1k
0.13/1k
About AMERICAN EXPRESS COMPANY's debt collection complaints
AMERICAN EXPRESS COMPANY has a normalized CFPB debt collection complaint rate of 0.30 per 1,000 customers, rated LOW RISK.
The debt collection category average is 0.17 per 1,000 customers. AMERICAN EXPRESS COMPANY is 0.12 points above average. Read our methodology →
Other categories for AMERICAN EXPRESS COMPANY