HIGH RISK
↑ +19% vs 2024 (overall)
Overall2.65/1k·HIGH RISK
Credit Cards1.89/1k
The HIGH RISK tier is computed from AMERICAN EXPRESS COMPANY's overall complaint rate across all eight CFPB-tracked product categories.
CREDIT CARDS · CFPB COMPLAINT RATE
AMERICAN EXPRESS COMPANY Credit Cards
CFPB complaint rate for AMERICAN EXPRESS COMPANY's credit cards products, normalized per 1,000 estimated customers using FDIC deposit data.
1.89
per 1,000 customers
HIGH RISK
+1.53
vs Credit Cards avg
93%
Worse than
31,739
Total complaints
100%
Timely response
How AMERICAN EXPRESS COMPANY compares — Credit Cards
4.78/1k
4.20/1k
1.89/1k
1.16/1k
0.76/1k
0.42/1k
About AMERICAN EXPRESS COMPANY's credit cards complaints
AMERICAN EXPRESS COMPANY has a normalized CFPB credit cards complaint rate of 1.89 per 1,000 customers, rated HIGH RISK.
The credit cards category average is 0.36 per 1,000 customers. AMERICAN EXPRESS COMPANY is 1.53 points above average. Read our methodology →
Other categories for AMERICAN EXPRESS COMPANY