LOW RISK
↑ +19% vs 2024 (overall)
Overall2.65/1k·HIGH RISK
Personal Loans0.01/1k
The HIGH RISK tier is computed from AMERICAN EXPRESS COMPANY's overall complaint rate across all eight CFPB-tracked product categories.
PERSONAL LOANS · CFPB COMPLAINT RATE
AMERICAN EXPRESS COMPANY Personal Loans
CFPB complaint rate for AMERICAN EXPRESS COMPANY's personal loans products, normalized per 1,000 estimated customers using FDIC deposit data.
0.01
per 1,000 customers
LOW RISK
-0.01
vs Personal Loans avg
43%
Worse than
202
Total complaints
100%
Timely response
How AMERICAN EXPRESS COMPANY compares — Personal Loans
0.21/1k
0.15/1k
0.06/1k
0.04/1k
0.04/1k
0.01/1k
About AMERICAN EXPRESS COMPANY's personal loans complaints
AMERICAN EXPRESS COMPANY has a normalized CFPB personal loans complaint rate of 0.01 per 1,000 customers, rated LOW RISK.
The personal loans category average is 0.02 per 1,000 customers. AMERICAN EXPRESS COMPANY is 0.01 points below average. Read our methodology →
Other categories for AMERICAN EXPRESS COMPANY