LOW RISK
↑ Worsening vs 2024 (overall)
Overall0.76/1k·MODERATE
Credit Cards0.42/1k
The MODERATE tier is computed from CITIBANK, N.A.'s overall complaint rate across all eight CFPB-tracked product categories.
CREDIT CARDS · CFPB COMPLAINT RATE
CITIBANK, N.A. Credit Cards
CFPB complaint rate for CITIBANK, N.A.'s credit cards products, normalized per 1,000 estimated customers using FDIC deposit data.
0.42
per 1,000 estimated customers
LOW RISK
+0.06
vs Credit Cards avg
86%
Worse than
60,882
Total complaints
100%
Timely response
How CITIBANK, N.A. compares — Credit Cards
4.78/1k
4.20/1k
1.89/1k
1.16/1k
0.76/1k
0.42/1k
About CITIBANK, N.A.'s credit cards complaints
CITIBANK, N.A. has a normalized CFPB credit cards complaint rate of 0.42 per 1,000 estimated customers, rated LOW RISK.
The credit cards category average is 0.36 per 1,000 estimated customers. CITIBANK, N.A. is 0.06 points above average. Read our methodology →
Other categories for CITIBANK, N.A.