LOW RISK
→ 2% vs 2024 (overall)
Overall0.83/1k·MODERATE
Mortgage0.19/1k

The MODERATE tier is computed from CITIZENS FINANCIAL GROUP, INC.'s overall complaint rate across all eight CFPB-tracked product categories.

MORTGAGE · CFPB COMPLAINT RATE

CITIZENS FINANCIAL GROUP, INC. Mortgage

CFPB complaint rate for CITIZENS FINANCIAL GROUP, INC.'s mortgage products, normalized per 1,000 estimated customers using FDIC deposit data.

0.19

per 1,000 customers

LOW RISK

+0.08

vs Mortgage avg

85%

Worse than

3,604

Total complaints

100%

Timely response

How to switch to CITIZENS FINANCIAL GROUP, INC. →

One of the lower complaint rates in this category

How CITIZENS FINANCIAL GROUP, INC. compares — Mortgage

CITIZENS FINANCIAL GROUP, INC.
0.19/1k

About CITIZENS FINANCIAL GROUP, INC.'s mortgage complaints

CITIZENS FINANCIAL GROUP, INC. has a normalized CFPB mortgage complaint rate of 0.19 per 1,000 customers, rated LOW RISK.

The mortgage category average is 0.12 per 1,000 customers. CITIZENS FINANCIAL GROUP, INC. is 0.08 points above average. Read our methodology →

Other categories for CITIZENS FINANCIAL GROUP, INC.

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