The MODERATE tier is computed from CITIZENS FINANCIAL GROUP, INC.'s overall complaint rate across all eight CFPB-tracked product categories.
CITIZENS FINANCIAL GROUP, INC. Mortgage
CFPB complaint rate for CITIZENS FINANCIAL GROUP, INC.'s mortgage products, normalized per 1,000 estimated customers using FDIC deposit data.
0.19
per 1,000 estimated customers
+0.08
vs Mortgage avg
85%
Worse than
3,604
Total complaints
100%
Timely response
How CITIZENS FINANCIAL GROUP, INC. compares — Mortgage
About CITIZENS FINANCIAL GROUP, INC.'s mortgage complaints
CITIZENS FINANCIAL GROUP, INC. has a normalized CFPB mortgage complaint rate of 0.19 per 1,000 estimated customers, rated LOW RISK.
The mortgage category average is 0.12 per 1,000 estimated customers. CITIZENS FINANCIAL GROUP, INC. is 0.08 points above average. Read our methodology →
Other categories for CITIZENS FINANCIAL GROUP, INC.