LOW RISK
→ 2% vs 2024 (overall)
Overall0.83/1k·MODERATE
Personal Loans0.04/1k

The MODERATE tier is computed from CITIZENS FINANCIAL GROUP, INC.'s overall complaint rate across all eight CFPB-tracked product categories.

PERSONAL LOANS · CFPB COMPLAINT RATE

CITIZENS FINANCIAL GROUP, INC. Personal Loans

CFPB complaint rate for CITIZENS FINANCIAL GROUP, INC.'s personal loans products, normalized per 1,000 estimated customers using FDIC deposit data.

0.04

per 1,000 customers

LOW RISK

+0.01

vs Personal Loans avg

86%

Worse than

676

Total complaints

100%

Timely response

How to switch to CITIZENS FINANCIAL GROUP, INC. →

One of the lower complaint rates in this category

How CITIZENS FINANCIAL GROUP, INC. compares — Personal Loans

About CITIZENS FINANCIAL GROUP, INC.'s personal loans complaints

CITIZENS FINANCIAL GROUP, INC. has a normalized CFPB personal loans complaint rate of 0.04 per 1,000 customers, rated LOW RISK.

The personal loans category average is 0.02 per 1,000 customers. CITIZENS FINANCIAL GROUP, INC. is 0.01 points above average. Read our methodology →

Other categories for CITIZENS FINANCIAL GROUP, INC.

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