LOW RISK
↑ +27% vs 2024 (overall)
Overall0.53/1k·MODERATE
Mortgage0.09/1k
The MODERATE tier is computed from JPMORGAN CHASE & CO.'s overall complaint rate across all eight CFPB-tracked product categories.
MORTGAGE · CFPB COMPLAINT RATE
JPMORGAN CHASE & CO. Mortgage
CFPB complaint rate for JPMORGAN CHASE & CO.'s mortgage products, normalized per 1,000 estimated customers using FDIC deposit data.
0.09
per 1,000 customers
LOW RISK
-0.02
vs Mortgage avg
71%
Worse than
25,295
Total complaints
100%
Timely response
How JPMORGAN CHASE & CO. compares — Mortgage
1.66/1k
0.47/1k
0.34/1k
0.33/1k
0.23/1k
0.09/1k
About JPMORGAN CHASE & CO.'s mortgage complaints
JPMORGAN CHASE & CO. has a normalized CFPB mortgage complaint rate of 0.09 per 1,000 customers, rated LOW RISK.
The mortgage category average is 0.12 per 1,000 customers. JPMORGAN CHASE & CO. is 0.02 points below average. Read our methodology →
Other categories for JPMORGAN CHASE & CO.