LOW RISK
↑ +27% vs 2024 (overall)
Overall0.53/1k·MODERATE
Personal Loans0.01/1k
The MODERATE tier is computed from JPMORGAN CHASE & CO.'s overall complaint rate across all eight CFPB-tracked product categories.
PERSONAL LOANS · CFPB COMPLAINT RATE
JPMORGAN CHASE & CO. Personal Loans
CFPB complaint rate for JPMORGAN CHASE & CO.'s personal loans products, normalized per 1,000 estimated customers using FDIC deposit data.
0.01
per 1,000 customers
LOW RISK
-0.02
vs Personal Loans avg
19%
Worse than
1,344
Total complaints
100%
Timely response
How JPMORGAN CHASE & CO. compares — Personal Loans
0.21/1k
0.15/1k
0.06/1k
0.04/1k
0.04/1k
0.01/1k
About JPMORGAN CHASE & CO.'s personal loans complaints
JPMORGAN CHASE & CO. has a normalized CFPB personal loans complaint rate of 0.01 per 1,000 customers, rated LOW RISK.
The personal loans category average is 0.02 per 1,000 customers. JPMORGAN CHASE & CO. is 0.02 points below average. Read our methodology →
Other categories for JPMORGAN CHASE & CO.