LOW RISK
↑ Worsening vs 2024 (overall)
Overall0.76/1k·MODERATE
Mortgage0.07/1k
The MODERATE tier is computed from CITIBANK, N.A.'s overall complaint rate across all eight CFPB-tracked product categories.
MORTGAGE · CFPB COMPLAINT RATE
CITIBANK, N.A. Mortgage
CFPB complaint rate for CITIBANK, N.A.'s mortgage products, normalized per 1,000 estimated customers using FDIC deposit data.
0.07
per 1,000 estimated customers
LOW RISK
-0.04
vs Mortgage avg
65%
Worse than
10,346
Total complaints
98%
Timely response
How CITIBANK, N.A. compares — Mortgage
1.66/1k
0.47/1k
0.34/1k
0.33/1k
0.23/1k
0.07/1k
About CITIBANK, N.A.'s mortgage complaints
CITIBANK, N.A. has a normalized CFPB mortgage complaint rate of 0.07 per 1,000 estimated customers, rated LOW RISK.
The mortgage category average is 0.12 per 1,000 estimated customers. CITIBANK, N.A. is 0.04 points below average. Read our methodology →
Other categories for CITIBANK, N.A.