LOW RISK
↑ +35% vs 2024 (overall)
Overall0.76/1k·MODERATE
Checking & Savings0.13/1k
The MODERATE tier is computed from CITIBANK, N.A.'s overall complaint rate across all eight CFPB-tracked product categories.
CHECKING & SAVINGS · CFPB COMPLAINT RATE
CITIBANK, N.A. Checking & Savings
CFPB complaint rate for CITIBANK, N.A.'s checking & savings products, normalized per 1,000 estimated customers using FDIC deposit data.
0.13
per 1,000 customers
LOW RISK
+0.01
vs Checking & Savings avg
60%
Worse than
18,993
Total complaints
100%
Timely response
How CITIBANK, N.A. compares — Checking & Savings
0.41/1k
0.37/1k
0.33/1k
0.30/1k
0.30/1k
0.13/1k
About CITIBANK, N.A.'s checking & savings complaints
CITIBANK, N.A. has a normalized CFPB checking & savings complaint rate of 0.13 per 1,000 customers, rated LOW RISK.
The checking & savings category average is 0.12 per 1,000 customers. CITIBANK, N.A. is 0.01 points above average. Read our methodology →
Other categories for CITIBANK, N.A.