LOW RISK
↑ +35% vs 2024 (overall)
Overall0.76/1k·MODERATE
Personal Loans0.01/1k
The MODERATE tier is computed from CITIBANK, N.A.'s overall complaint rate across all eight CFPB-tracked product categories.
PERSONAL LOANS · CFPB COMPLAINT RATE
CITIBANK, N.A. Personal Loans
CFPB complaint rate for CITIBANK, N.A.'s personal loans products, normalized per 1,000 estimated customers using FDIC deposit data.
0.01
per 1,000 customers
LOW RISK
-0.02
vs Personal Loans avg
32%
Worse than
1,154
Total complaints
99%
Timely response
How CITIBANK, N.A. compares — Personal Loans
0.21/1k
0.15/1k
0.06/1k
0.04/1k
0.04/1k
0.01/1k
About CITIBANK, N.A.'s personal loans complaints
CITIBANK, N.A. has a normalized CFPB personal loans complaint rate of 0.01 per 1,000 customers, rated LOW RISK.
The personal loans category average is 0.02 per 1,000 customers. CITIBANK, N.A. is 0.02 points below average. Read our methodology →
Other categories for CITIBANK, N.A.