LOW RISK
↑ +35% vs 2024 (overall)
Overall0.76/1k·MODERATE
Debt Collection0.08/1k
The MODERATE tier is computed from CITIBANK, N.A.'s overall complaint rate across all eight CFPB-tracked product categories.
DEBT COLLECTION · CFPB COMPLAINT RATE
CITIBANK, N.A. Debt Collection
CFPB complaint rate for CITIBANK, N.A.'s debt collection products, normalized per 1,000 estimated customers using FDIC deposit data.
0.08
per 1,000 customers
LOW RISK
-0.09
vs Debt Collection avg
62%
Worse than
11,605
Total complaints
100%
Timely response
How CITIBANK, N.A. compares — Debt Collection
1.47/1k
0.70/1k
0.32/1k
0.30/1k
0.16/1k
0.08/1k
About CITIBANK, N.A.'s debt collection complaints
CITIBANK, N.A. has a normalized CFPB debt collection complaint rate of 0.08 per 1,000 customers, rated LOW RISK.
The debt collection category average is 0.17 per 1,000 customers. CITIBANK, N.A. is 0.09 points below average. Read our methodology →
Other categories for CITIBANK, N.A.